George Muttikkal Email & Phone Number

United States

Bengaluru, Karnataka, India

• Utilized data analysis techniques to identify patterns and trends in fraudulent activities, leading to the detection and blocking of 800+ fraudulent accounts. • Managed databases using SQL and Excel, ensuring accurate tracking of data for over 500 fraudulent sellers. Cleansed data to maintain a 90% accuracy rate in identifying suspicious activities. • Leveraged AWS tools (e.g., EMR, Hive) to process large datasets for fraud detection, enhancing the efficiency of analytical operations. • Developed Python scripts for automating data processing tasks, enabling efficient extraction and transformation of data for analysis. • Conducted trend identification and fraud detection analysis, implementing strategies that resulted in a 20% reduction in fraud losses in Q1 and Q2 of 2023. • Conducted root cause analysis of recurring fraud incidents, providing insights that informed policy changes, leading to an 18% reduction in fraud occurrences within one year. • Generated performance analysis reports for the team as a single point of contact (SPOC), utilizing statistical tools to map trends and identify areas requiring support, leading to a 15% increase in operational efficiency. • Built interactive dashboards in Power BI, tracking fraud patterns and key metrics, which enabled selfservice analytics for stakeholders and reduced report requests by 35%. • Optimized fraud detection workflows, reducing manual review time by 30% and improving response times to suspicious activities.

Bangalore Urban, Karnataka, India

• Diagnosed and resolved 500+ software and hardware issues, implementing process improvements that minimized downtime and enhanced system functionality. • Documented and reported over 800 customer issues and resolutions, providing actionable feedback to enhance product quality and drive customer satisfaction initiatives. • Monitored system performance and flagged potential issues, reducing service disruptions by 25%. • Provided remote support to clients in 5+ regions, adapting to diverse technical environments and increasing satisfaction scores by 10%. • Conducted root cause analysis on recurring issues, leading to long-term solutions that decreased repeat issues by 15%. • Assisted in training 15+ new team members on troubleshooting protocols and customer interaction standards, contributing to a 30% improvement in team efficiency. • Collaborated with cross-functional teams to identify and resolve technical issues, refining communication skills by conveying complex information to both technical and non-technical audiences.

Master'S Degree, Business Analytics

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering