Turnaround Specialist and multi-cultural People Manager with 18+ years in Sales & Marketing, Business Development and operational excellence with a focus on top-line & bottom-line. Robust experience of delivering results in complex and challenging environments, creating synergies between different business lines. A leader and strategist, driving businesses by identifying opportunities to streamline systems with fo cus on process efficiency and cost optimization. I am a strong believer in diversity and human capital development. Diversity enhances creativity. It encourages the search for novel information and perspectives, leading to better decision-making and problem-solving. Human capital development is crucial to the growth and sustainability of any business, but it is also about channeling and integrating strong work ethics with integrity, which not only makes people indispensable but also cultivates a culture of excellence. SkillsBusiness Development: Managing complete sales operations with accountability for profitability. Executing the long term business directions of the region to ensure maximum profitability in line with organizational objectives. Marketing: Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies; initiating market development efforts. Operations & Process Improvement: Implementing continuous improvement projects to ensure optimal service levels and support continued organizational growthDigitization: Setting up digital marketing strategy and campaign operations and running a business in high growth as well as transformational phases. Ability to see the big picture - understand and simplify complex situations & business challenges, design and deliver success for all stakeholders by implementing innovative digitized solutions.Client Relationship Management: Managing customer centric operations and ensuring customer satisfaction by delivering services on time and ensuring quality in the same. Team Management: Evaluating performance of teams against the set targets, doing need-based promotion planning, and providing valuable feedback for improvement Financial Management: Responsible for ensuring that the Agency is profitable and financially healthy.