•Design and handcraft over 100 custom LED storefront signs each year, achieving a 95% customer satisfaction rate and a definite increase of returning customers each year.•Run all financial operations, including maintaining accurate bookkeeping, processing invoices, and reducing overdue payments by 10%.•Manage end-to-end installation projects for clients, securing 90% on-time completion and following all safety standards, resulting in zero safety incidents.•Arrange supplier contracts to reduce material costs by 5% while ensuring high-quality standards for all LED sign components.

•Assisted nurses over the phone to confirm urgent medication requests, achieving a fast dispatch and improving communication between the pharmacy and 3,000+ nursing facilities.•Verified prescription validity and checked inventory in emergency kits, maintaining a 100% accuracy rate in data entry and ensuring compliance with regulatory standards for 500+ prescriptions.•Handled about 75 tickets a day in a busy environment, resolving most issues on the first call while always focusing on delivering great customer service.•Kept patient records up to date and accurate, making sure everything was HIPAA-compliant to protect patient safety and data integrity.