George Robert Wilburn Email & Phone Number

New Orleans, La, Us

Framingham, Ma, Us

Framingham, Ma, Us

Chicago, Il, Us

Chicago, Il, Us

Dallas, Texas, Us

Atlanta, Ga, Us

Dunwoody, Georgia, Us

Richmond, Virginia, Us

Atlanta, Ga, Us

Las Vegas, Nv, Us

Las Vegas, Nv, Us

The overall responsibility of this high profile position was to ensure Pinnacle’s Guest Service Commitment and the delivery of positive Pinnacle guest experiences by monitoring the consistency of, and adherence to Pinnacle Guest Service Performance Standards at the property level. I was responsible for reviewing, analyzing, communicating, directing and facilitating Service Delivery, Recovery efforts with positive resolutions, generated by Guest experiences and feedback, Pinnacle Mystery Shop Services, Pinnacle’s Guest Satisfaction and Enjoyment Survey System and results from direct guest interviews and/or contacts all while Managing confidential information appropriately. I updated the Comp Policy for the Property.

Las Vegas, Nv, Us

In this position I was responsible for developing an environment that created excitement for guests and employees. Promoting and retaining a highly skilled work force. I was also responsible for the overall daily operations and development of Pinnacle Entertainment, Inc.'s myChoice Rewards program, including accountability for attaining slot-tracking goals and customer development. I updated SOP's fot the Department and responsible for the operating expenses, budget and capital expenditures of assigned departments.

Las Vegas, Nv, Us

As an Executive Casino Host, I maintain and cultivate relationships with our high limit players and act on their behalf to secure reservations and comps for both our on-property casino marketing events and off-property Player Development events. I'm also responsible for developing and coordinating programs and promotions to attract and retain these high-limit players and host such guests to ensure guest satisfaction and repeat visits. Excellent communication skills and knowledge of sales, budget process, financial statements, accounting principals, and property policies and procedures are required.

Chicago, Illinois, Us

Prospect clients within existing and potential accounts to acquire additional business by conducting professional group presentations, developing proposals, and performing professional sales calls.Generated new accounts from prospecting (cold calling, referrals, direct mail and networking in the community) for accounts that provide a minimum of five service lines per account.Built strong business relationships with customers by providing on-site customer care and assistance on upgrades, accessories, billing questions and service questions.Focused on sales to small businesses with commercial and/or employee lines, currently having, or with the potential of having, 10-49 service lines and/or businesses with 20-249 employees.

London, Gb

Called on prospects and presents outlines of various programs or commercial announcements Persuaded customers to purchase radio time by presenting information on various programs that will draw customers to their businesses.Prepared promotional plans, sales literature, time rates, and sales contracts.Developed and maintain relationships with clients by providing top quality customer service; Investigated and resolved customer problems.Communicated with other departments to assure quality service in placing orders, and arranging remotes, promotions and web development.Collected prompt payment from clients while maintaining required records and paperwork. Achieving monthly and quarterly sales goals on consisted bases. Wrote copy for Ad campaigns and commercials.

Cockeysville, Maryland, Us

Generated growth for the Station in all potential arenas.Responsible for special projects that generate new business; build strong client relationships. Thoroughly understanding the business objectives and advertising strategies of clients. Developed and successfully execute aggressive territory growth. Enhanced profitability and increase revenue by fully leveraging the Station’s unique advantages.