Overseeing and managing all food and beverage operations, including staff supervision, menu planning, inventory management, and ensuring customer satisfaction.Actively manage and encourage my assistants ensuring that company expectations are adhered to at all times. Carry out training as required ensuring that the team have the skills needed to excel.

• Recruiting, training and supervising staff• Agreeing and managing budgets• Planning menus• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines• Promoting and marketing the business• Overseeing stock levels• Ordering supplies• Producing staff rotas• Handling customer inquiries and complaints• Greeting and advising customers• Problem solving• Preparing and presenting staffing/sales reports • Keeping statistical and financial records• Assessing and improving profitability• Setting targets• Handling administration and paperwork• Liaising with customers, employees, suppliers, licensing authorities and sales representatives• Business development

• Coordinate daily Front of the House and Back of the House restaurant operations• Deliver superior service and maximize customer satisfaction• Respond efficiently and accurately to customer complaints• Regularly review product quality and research new vendors• Organize and supervise shifts• Appraise staff performance and provide feedback to improve productivity• Estimate future needs for goods, kitchen utensils and cleaning products• Ensure compliance with sanitation and safety regulations• Manage restaurant’s good image and suggest ways to improve it• Control operational costs and identify measures to cut waste• Create detailed reports on weekly, monthly and annual revenues and expenses• Promote the brand in the local community through word-of-mouth and restaurant events• Recommend ways to reach a broader audience (e.g. discounts and social media ads)• Train new and current employees on proper customer service practices• Implement policies and protocols that will maintain future restaurant operations

• Directing hiring, training and motivation of personnel.• Managing the inventory of food supplies and equipment and ensuring the appropriate restocking or repairing.• Overseeing the quality and sanitary status of supplies and equipment.• Ensuring that all sanitary regulations are met and followed by all employees.• Providing customers with the appropriate compensation when food or service quality standards are not met.• Overseeing and monitoring staff schedules, duties, and responsibilities.• Reviewing financial transactions.• Building a network of vendors.

• Create an inspiring team environment with an open communication culture• Set clear team goals• Delegate tasks and set deadlines•Taking reservations• Oversee day-to-day operation• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues or conflicts• Recognize high performance and reward accomplishments• Encourage creativity and risk-taking• Suggest and organize team building activities

• Greet and escort customers to their tables• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)• Prepare tables by setting up linens, silverware and glasses• Inform customers about the day’s specials• Offer menu recommendations upon request• Up-sell additional products when appropriate• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization• Communicate order details to the Kitchen Staff• Arrange table settings and maintain a tidy dining area• Deliver checks and collect bill payments• Follow all relevant health department regulations• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)• Up-sell additional products when appropriate• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization• Serve food and drink orders• Arrange table settings and maintain a tidy dining area• Deliver checks and collect bill payments