Supervised daily operations, ensuring adherence to company standards and policies.Trained and coached team members to enhance performance and maintain a positive work environment.Monitored inventory and managed stock levels to ensure smooth operations.Handled customer complaints and resolved issues promptly to maintain satisfaction.Ensured compliance with health and safety regulations.Prepared shift schedules and managed timekeeping for staff.Assisted in achieving sales targets by implementing promotional strategies.

Prepared and served a variety of hot and cold beverages, including specialty drinks.Provided excellent customer service by taking orders and addressing customer needs.Maintained cleanliness and organization of the workstation and equipment.Operated point-of-sale systems to process payments and manage transactions.Restocked inventory and monitored supply levels to ensure smooth operations.Ensured compliance with health and safety regulations.Upsold menu items and promoted seasonal offerings to enhance sales.Assisted teammates during busy periods to maintain service quality.