Responsibilities include supporting the quality system organization through maintenance and processing of quality system documentation and quality records.• Perform and ensure that quality documentation meets applicable regulatory and corporate requirements. • Support the quality system organization through maintenance and processing of quality system documentation and quality records to include device history records, validations, and device history files. • Responsible for working with team to audit and document records that are contained at an offsite storage facility.

Responsible for the operation and control of basic manufacturing / packaging / inspection equipment and/or production lines. Responsible for inspecting injectable product on Sterile Inspection lines and assisting Line Coordinators with additional tasks. Responsible for monitoring, troubleshooting, performing quality level checks, and documenting processing steps for various manufacturing / packaging / inspection equipment. Perform repetitive manufacturing and packaging operations. Responsible for ensuring that all safety guidelines and practices are followed. Documents and monitors manufacturing / packaging / inspection operations in a specific GMP, cGMP manner. Work is performed in strict compliance with manufacturing standards and all regulatory and safety requirements.

Create a new methodology of installation that would reduce service install times by one-third% allowing for techs to be able to work 1-2 more jobs a day. Excelled at upselling and cross selling products, increasing annual sales revenue growth by 17% for the region. Received public recognition for continuously resolving issues promptly within the given time frame of an SLA

Observed and engaged with the public on certain encounters, making the determination using swift and sound judgement on whether individuals were involved in harmful activities against transportation systems. Displayed the keen ability to competently develop an understanding of the anticipated composition of travelers and the behaviors to be expected. My proven abilities and skill-set afforded me the opportunity to collaborate with Federal Secret Service and assist security detail at NATO Summit

Spearheaded the planning and developing of capturing new business opportunities for the growth of the church. Successfully led with planning, organizing, and delineating responsibilities for the church’s IT and Media department initiatives’. Served as the church’s liaison and coordinator of all technical and communication operations. Conducted ongoing evaluations to determine effectiveness of technology.

Execute providing first class service and repair experience to all customers. Delegated responsibilities and trouble tickets to other technicians increasing productivity by 35% per tech. Consistently exceed KPOs which included service, sales, and customer satisfaction goals. Contributed to improvement of customer loyalty and retention rates by an increase of 15% from previous year.