Sarah Parker, Pmp Email & Phone Number

Newmarket, On, Ca

- Serving as the Program Manager and Product Owner, responsible for the delivery, maintenance and support of Trisura’s online business initiatives to business owners.- Provided holistic leadership of the E-Commerce Solutions department, comprising of project management, quality assurance, business and customer communications, and end-user support. - Created and implemented strategies, processes and workflows to ensure streamlined and successful growth and support of Trisura's E-Commerce platform.

- Managed multiple E-Commerce projects simultaneously, involving the coordination of resources, schedules, integrated applications, and testing environments, through all stages of the software development life cycle. - Established and implemented Project Management and Quality Assurance strategies, methodologies and processes, with a focus on process improvement.- Worked with Business and Technology teams to elicit, analyse and expand stakeholder, project and system requirements, providing gap-analysis and risk assessments. - Implemented formalized release cycles, entry and exit criteria, project charters and business auditing sign offs, resulting in a more efficient and cohesive product delivery.

Toronto, Canada Area

- Facilitated and managed all testing activities for IT and Engineering projects, including Functional, Performance, Integration, Regression, End to End, Business Validation Testing (BVT) and Operational Readiness Testing (ORT). - Provided statistical analysis and reporting on testing and project metrics to upper management.- Oversaw Change and Release Management; responsible for coordinating production releases and testing shakedowns. - Managed relationships with external offshore vendors and the internal software development team. - Successfully delivered over 100 projects of various sizes, encompassing all facets of the business, including Billing, CRM, Customer and Channel Online Portals, IVR, Payment Systems (Moneris, Qpay, Bank Files), POS, Inventory, Engineering and Switch Management - Implemented automation testing tools resulting in a 60% reduction in testing time. - Led a highly effective and efficient Quality Assurance team, consisting of 5-10 QA Analysts, including permanent staff, consultants, and university and high school coop students.

Hba, Political Science, Global Studies

Education record