Georgios Sarris Email & Phone Number

Greece

Athens, Attiki, Greece

Athens, Attiki, Greece

Chalandri

Athens

Junior Business Analyst Department: BUSINESS INTELLIGENCE & CAMPAIGN MANAGEMENTCreating a detailed business analysis, outlining problems, opportunities and solutions for a businessForecastingPlanning and monitoringVariance AnalysisPricingReporting- Prepare technical reports by collecting, analyzing and summarizing information and trendsDefining business requirements and reporting them back to stakeholdersConstruct workflow charts and diagramsMaintain user confidence and protect operations by keeping information confidentialInterpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-makingPerform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reportsSuggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changesCreate informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvementConduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Nea Smyrni

Contact Center Team LeaderSub Department- Merchant SupportSubjects: POS (Merchants)-Internet Banking Be in charge of running and managing the call center daily Set targets for all other call center agents to meet up with Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to Understand all organization’s products, services, procedures and guidelines and communicate same to all team members Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Submit regular reports to management and seek new ideas and strategies to improve performance at the center Keep up with trends and happenings in the industry and ensuring adherence to industry standards Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

Kallithea

Contact Center Customer Service(Helpdesk)Customer Service for Internet Banking, POS etc.Branch Support Internal and external clientsAnswer incoming calls and respond to customer’s emailsManagement and resolve customer complaintsSell products and place customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reports

Greece

Contact Center Customer ServiceCustomer service for Deposits, Loans, Internet Banking, Cards, POS etc. Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports

Greece

I gave private lessons in Mathematics, Physics, Chemistry to students(Secondary Education).

Athens, Greece

I gave lessons in 'Sampling' to students of University 'Ethnikon kai Kapodistriakon Panepistimion Athinon / University of Athens' -Department of Mathematics

Greece

Δημιουργία - Σύνταξη σημειώσεων σε μάθημα “Θεωρία Κατανομών”, για φοιτητές του Οικονομικού Πανεπιστημίου Αθηνών(ΑΣΟΕΕ).

Master Of Science (Msc), Mathematics And Statistics, 7.21

Dissertation titled “A study of optimal sampling schemes.”, 2008.

Bachelor Of Science (Bsc), Mathematics And Statistics, 6.34

17.7