• Utilized Jira to manage and expedite customer service requests, ensuring swift and satisfactory resolutions.• Troubleshot system issues and performed reboots using Linux CLI via SSH, maintaining high system reliability.• Enhanced operational performance by troubleshooting Linux video stations with VNC and automating tasks with Linux scripts.• Conducted comprehensive Linux process and system log analyses via SSH to diagnose and resolve complex issues.• Managed high-volume customer communications through calls and emails and supported backend processes using PostgreSQL database queries.

• Conducted extensive external and internal penetration testing on client assets, including web applications,databases, Active Directory services, and network infrastructure, to identify and remediate vulnerabilities• Employed proxychains for secure pivoting and lateral movement within target networks, enhancing theeffectiveness of penetration testing• Utilized nmap for in-depth port and service scanning, enabling the discovery of open services and potential security weaknesses• Collaborated with fellow penetration testers in a team environment to share knowledge, coordinate efforts, and efficiently achieve project goals• Developed custom Python scripts to automate repetitive testing tasks and streamline the penetration testing process• Leveraged known exploits and attack techniques against vulnerable software and firmware to uncover security flaws and recommend mitigations• Thoroughly documented testing findings, methodologies, and remediation steps in comprehensive reports for clients, facilitating informed decision-making• Employed a diverse range of testing methodologies, utilizing both manual techniques and automated tools to ensure a thorough assessment of client security posture

• Implemented and maintained Aqua's containerized security solution for a diverse range of enterprise clients through deployment and ongoing technical support• Actively sought opportunities to enhance product capabilities and foster positive customer relationships• Assessed clients' needs and recommended suitable solutions to meet those requirements• Demonstrated proficiency in working both collaboratively within a team environment and independently, as well as assisted with K8's and Docker deployments on various platforms• Communicated customer requirements and provided feedback to the product and development teams to inform product development• Monitored the progress of customer implementations to ensure the successful deployment and operation of Aqua's solution• Investigated and resolved technical issues by reproducing problems and identifying solutions through collaboration with the customer• Reproduced integration scenarios with a variety of ecosystem software• Utilized the Fresh Desk ticketing system to triage, prioritize, and adhere to Service Level Agreements for customer issues• Managed and assisted with Jenkins Pipelines, created container images to reproduce security issues internally, and adhered to an Agile workflow to ensure timely completion of Jira tasks

• Facilitated the resolution of technical challenges related to Rackspace Email, Exchange, and Office 365 through the provision of expert email-related support to a diverse and global customer base• Assisted clients in the migration of their email systems to Office 365 and subsequently managed the associated services• Troubleshooted and resolved a wide range of email-related issues, including but not limited to: delivery failures, connectivity problems, rejected emails, password difficulties, and storage limitations• Utilized a thorough understanding of DMARC, SPF, CNAME, A, and DKIM records, as well as Multi-Factor Authentication, to troubleshoot and resolve complex technical issues• Provided guidance and support in configuring email accounts across a variety of platforms and devices, including mobile, desktop/laptop, and proprietary software• Assisted customers in utilizing the control panel for account management, mailbox management, administrator management, domain management, and API access setup• Utilized Python to aid customers in managing various aspects of their email systems, including administrators, domains, spam settings, Rackspace email and hosted exchange mailboxes, distribution lists, enabling public folders, and managing exchange contacts• Possessed a broad range of technical expertise, including familiarity with Imap, Pop3, Smtp, Http, Outlook, PowerShell, Office 365, Rest-Based Web API, DNS Hosting & Registration• Contributed to the development of a specialized Python module and tools specifically tailored to the management of Rackspace Email and associated apps

• Oversee Tier 1 support for Digital Defense Inc. clients, managing network vulnerability scans with a proprietary engine, coordinating security projects, and ensuring high client satisfaction.• Manage over 200 client accounts, handling contract renewals, upselling projects for revenue growth, and delivering detailed reports with remediation strategies for vulnerabilities.• Operate and administer DDI's Frontline Vulnerability Manager portal, setting up new accounts and providing client training through webinars, ensuring proficient system use.• Identify and report any system anomalies to the development team, enhancing the portal's functionality and reliability, thereby contributing to the overall security posture of clients.