Elena Georgescu Email and Phone Number

Monitor team progress, KPIs and enforce deadlines.Serve as a single point of contact for project scheduling and changes.Resolve customer questions, issues and complaints.Get involved in high level escalation and support team members when needed.Organize and have monthly 1-on-1s with each team member for KPI reviews, weekly team meetings, and weekly calls with the in-country stakeholders, logistics, and credit and collection teams.Identify process gaps, initiate and drive… Show more Monitor team progress, KPIs and enforce deadlines.Serve as a single point of contact for project scheduling and changes.Resolve customer questions, issues and complaints.Get involved in high level escalation and support team members when needed.Organize and have monthly 1-on-1s with each team member for KPI reviews, weekly team meetings, and weekly calls with the in-country stakeholders, logistics, and credit and collection teams.Identify process gaps, initiate and drive process improvements.Interview candidates for open positions within the team. Show less

Operations Specialist part of the Middle East and Saudi team, handling a portfolio of 3 HP premium partnersAlso acting as remote Operations Account Manager, handling end-to-end a portfolio of 6 standard HP partnersEscalation point for any Order Management, Physical/ Financial Claims related partner issues

Buyer part of the Marketing and Purchasing team of Promidea, a promotional gift company that supplies for several national and multinational companiesPresent our customers, upon request, promotional gift ideas for themes such as Christmas, Easter. Back to school, World CupPrepare presentations, samples, price offersNegotiate contracts with suppliersFind new suppliersKeep in touch with both suppliers and customers regarding all aspects concerning end to end services

Execute submission process for the distribution of games across various target platforms and channelsManage deliverable materials used in product submission from Marketing, Production and any other associated departmentTest games and carrier decks for progress/quality, analyze results and report back to managementSource and/or edit marketing assets for use in product submissions according to channel specificationsInterface with other appropriate departments within EA Mobile… Show more Execute submission process for the distribution of games across various target platforms and channelsManage deliverable materials used in product submission from Marketing, Production and any other associated departmentTest games and carrier decks for progress/quality, analyze results and report back to managementSource and/or edit marketing assets for use in product submissions according to channel specificationsInterface with other appropriate departments within EA Mobile including Sales, Marketing, QA, Production and Enabling Technologies as and where any task demands Show less