Georges Dagher Email & Phone Number

Lebanon

Lebanon

--IBM Security Expertise --Consultancy/ Implementation • Led technical architecture for IBM Security solutions, ensuring top-quality service for strategic customers.• Strategically assessed complex project situations, providing recommendations to enhance efficiency, resulting in recognized process improvements by Project Managers and Management.• Conducted technical training sessions for internal and external resources, enhancing team competencies and expertise.• Provided proactive onsite and remote support for customer escalations, swiftly identifying and resolving engagement-related problem areas.• Successfully delivered technical implementation activities for Professional Services engagements, meeting or exceeding implementation standards.• Actively monitored the Security Operations Center (SOC), generating incident reports and providing ongoing support, effectively addressing client needs and concerns.• Maintained meticulous documentation and compliance with department processes, ensuring timely submission of essential project-related documentation.

Lebanon

• Designed and developed customized technical solutions in the sales cycle, aligning with customer needs and maximizing available CCI resources.• Estimated prices for Microsoft licenses, ensuring competitive yet profitable offerings for clients.• Provided comprehensive presales support to account managers, leveraging technical expertise to enhance customer engagement and satisfaction.• Collaborated effectively with Microsoft on customer offerings, discounts, and support inquiries, fostering strong partnerships and optimizing client solutions.• Mastered diverse licensing programs, ensuring a deep understanding and staying up-to-date with the latest changes and developments.• Streamlined order placement processes with suppliers and managed order fulfillment, ensuring efficient delivery of products/services to clients.

United States

• Responded promptly and professionally to all customer inquiries via Live Chat (Crisp) and Tickets (VHMCS), ensuring exceptional service delivery and customer satisfaction.• Conducted seamless setup, configuration, transfer, and removal of custom game servers, effectively meeting customer needs and resolving issues raised through Live Chat or Tickets.• Monitored incoming orders meticulously, verifying the success of automatic installations and promptly addressing any manual setup requirements before marking orders as complete, ensuring accuracy and customer fulfillment.• Proactively monitored the server infrastructure, promptly intervening upon receiving automated alerts to prevent potential system crashes, ensuring uninterrupted service delivery for clients.

Ain El-Mreisseh, Beirut Governorate, Lebanon

• Collaborated on a research project for the S2R2 program at the Ministry of Education and Higher Education (MEHE), working in partnership with the World Bank and NYU to enhance accessibility to quality education for all children.• Successfully completed a one-month training program and obtained certification in classroom observation using the PLATO tool from Stanford University, enhancing skills in educational assessment and observation techniques.• Attained certification in classroom observation using the DOPS tool issued by MEHE after completing a rigorous one-month training program, demonstrating proficiency in diverse observation methodologies.• Conducted data collection and interviews with principals and teachers across multiple public schools in various regions of Lebanon, contributing to the assessment of teacher professional development and program effectiveness.

Baabda, Mount Lebanon, Lebanon

• Functioned as a pre-sales technical engineer specializing in Beyond Trust Linux products, providing crucial technical support and guidance to optimize client solutions during an internship at Crestan International.• Demonstrated high proficiency in Beyond Trust Privilege Management for Unix, leveraging in-depth knowledge to ensure robust privilege management solutions.• Spearheaded the implementation of Least Privilege for Unix/Linux systems, enhancing security and access control protocols for improved system integrity.• Successfully executed the installation and configuration of Beyond Insight (Power Broker for Unix/Linux), ensuring seamless deployment and functionality for clients.

Beirut Central District, Beirut, Lebanon

• Managed inbound calls on the 111 lines, adeptly handling a diverse range of customer inquiries and swiftly resolving conflicts or issues to ensure high customer satisfaction.• Administered service adjustments for both Pre- and Post-paid lines, proficiently adding or canceling services to meet customer needs effectively.• Provided comprehensive information and assistance to customers, ensuring their needs were met promptly and contributing to consistently high customer satisfaction levels.