Senior Director, Center Of Excellence - Critical Event Management (Cem) Solutions
Boston, Massachusetts, Us
The Center of Excellence (CoE) was developed to share the expertise of senior leaders who have in-depth experience with critical event management and resilience software solutions with Everbridge go-to-market teams. The CoE was also the next step in a leader's progression to managing a business line or new acquisition. The CoE leaders had revenue accountability for new and growth sales, as well as customer retention, in our respective product lines - I was responsible for CEM products including Visual Command Center, Safety Connection, and Mass Notification products - while working closely with other CoE members responsible for related products.Product Line Leadership• Monitor, analyze, and provide leadership reports on sales pipeline and productivity. Develop strategic insights and implement programs to take advantage of market opportunities or course corrections needed. • Develop and implement end-of-life and cross-function customer migration programs to phase out older, non-strategic products.• Gather customer and market insights; work closely with product management to provide strategic guidance and feedback on roadmap (“field CTO”).Product Marketing• Partnered with product marketing, product management, and sales to launch Everbridge Travel Protector - a travel risk management solution - at GBTA 2023.• Partnered with creative, product management, and product marketing teams to develop internal sales documents and external product collateral, including first call, second call, product decks, sales training, data sheets, discovery guides, value guides, and inclusion sheets.Sales Enablement• Led a “deal desk” focused on internal deal consulting to help sales team reduce sales cycle time and deliver new and growth solutions that increase Annual Recurring Revenue.• Developed and led Sales Training and annual Sales Kick Off sessions on topics such as Solution Mapping, Customer Journey Mapping, how to create a Gap Analysis, and more.