Responsible for driving the overall business performance at Yeeros, overseeing daily operations, managing budgets, developing and implementing growth strategies, looking after our store teams to ensuring our high standards of food quality and customer service.

• Achieve a total turnover of 610K the first year and great reviews in social media. • Design and develop the business plan and strategy for the restaurant startup; premises, legal requirements and licensing• Recruit, train and supervise staff (15 employees), set processes and responsibilities to ensure high quality customer service and team performance• Build up commercial partnerships with suppliers, managing the logistics processes (Purchasing, Transportation and Storage of the goods) and financial accounts• Develop marketing strategies, promotional activities and social media presence • Ensure Health & Safety and also HACCP procedures & standards are maintained

• Provide world class cyber security customer services (EMEA markets, specially UK, Dutch and Greek) • Ensure delivery of a trusted product through validation of new and renewal customer enrollments• Promote teamwork and a positive work environment for the department• Recommend procedures that maximize operational efficiency and meet customer needs • Build relationship with customers to ensure customer loyalty and satisfaction• Ensure customer inquiries are handled according to Service Level Agreements and department goal

• Responsible for developing and implementing revenue increase strategies; increase quality results (NPS) by 20% within 3 months• Responsible for the required KYC screening on existing or new clients and ensure all required AML and KYC Regulatory requirements for existing clients are still in place• Collaborate with Compliance and Fraud department to ensure all required AML and KYC Regulatory requirements for existing clients are still in place• Close communication and collaboration with the marketing department to develop promoting strategies• Build, coach and direct a team of 20 employees in different regions (quality, handling time, service level, productivity)• Implement employee development system to track performance, recognition and trainings• Liaise with partner to ensure results and customer satisfaction• Analyze monthly figures and prepare financial reports to the Head of Operations

• Provide customer support services via various media channels (e.g. chat, phone, email)• Handle inquires, provide information and support resolution • Interact and inform customs of products, services and promotions• Review and approve customer’s requests of refunds and/or withdraws

• Manage Customer database and relationships, initiate and coordinate seafood sales, maintain strategic sales plans• Monitor market trends and analyze business opportunities in Europe and South American Countries by identifying prospective suppliers and clients, evaluate their position in the industry, research and analyze sales and profitability potential• Setting up programmed sales with wholesalers, retailers and full line foodservice suppliers• Responsible for the financial planning, risk analysis, management of projects and delivery of annual budgets• Design, implement & facilitate an effective local & national marketing strategy and processes

• Develop the company network in all car dealerships of the area; contributed in the increase of the sales from 3 up to 5 cars monthly to 40 up to 50 cars in one year• Support the installation of the company software in all official car dealerships • Provide sales management training, including communication and request resolution• Meet clients and promote the leasing benefits, services and procedures• Coordinate marketing activities in local media and plan promoting events• Supervise procedures following the agreement and up to the car delivery to the client• Participate in weekly management meetings to present business plans and financial reports

• Greet customers, complete necessary car information, and disclose rates, terms and conditions by using effective sales techniques to encourage customers to buy Volvo cars.• Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.• Complete, review and submit various reports to supervisor.• Maintain and update rental agreement files.• Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe.

• Understand automobiles capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. • Provide sales management information by completing reports. • Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.• Suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.• Make telephone calls and in-person visits to develops buyers by maintaining rapport with existing and prospective customers.