George Sujith Kumar Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• An Experienced Senior MES Project Engineer with a demonstrated history of working in Dynamo operation suite, digital transformation, operation logbook, production order & historian in oil and gas domain. -Skilled in.
• Handling Team of 30 members in Research & Development Chemical Technical Domain
• Develop and implement basic regulatory and advanced process control applications to improve the performance of ExxonMobil manufacturing and production facilities.
• Act as people manager to a team of IT Support Engineers, taking responsibility for the operational management of the team, creating, and executing plans and reporting on team activities in the required forums
• Supporting and leading engineering assessments, engineering design, process troubleshooting, applications performance analysis and applications risk assessments
• Supporting Uniformance Apps, PHD, BFlex, DOS, DOL, DOM, SEEQ, XHQ-PA, XHQ-DV, Java, SQL, Oracle, V-App, IntelaTrac, ULIMS, NiFi, App Dynamics, Splunk.

Madurai, Tamil Nadu, India

• As a Project Manager - Overseeing day-to-day operations all operational processes are running smoothly, efficiently and effectively for 3 cross functional Teams (40 Members).
• Overseeing Agile/Scrum implementation and ensuring compliance with SDLC processes on design, development, testing, deployment of software applications, as well as ensuring that applications are updated and maintained.
• Worked closely with stakeholders such as business users, project teams, and IT teams to ensure that software applications meet their needs and deliver business value.
• As an individual contributor - Providing technical support to Partners / Offshore team, end-users, troubleshooting software issues, and ensuring that software applications are running smoothly.
• Handling Service Desk Team on providing Technical Manpower Services (WFM) to Enterprise Customers across the Globe such as FTE/Projects/Scheduled Visit/Back-fill/Dispatch services by scheduling/forecasting/deliverables.
• Handling Logistics and Inventory Management on POS, Printers, Hardware's - shipping / delivering / tracking with suppliers, managing supplier performance, and ensuring that suppliers meet delivery schedules and quality.

Chennai

• SPOC – Operations / Project End to End Deliverables.
• Performing Vendor/Internal Sourcing - MR Panel, TR Panel, BGC Checks, On-boarding / Off-boarding, Asset, Billing Allocation/Deallocation, learning and development, relieving procedures for employees.
• Developed numerous workforce management reports on Billing, FTE allocation which is inclusive of budgeting, absenteeism, utilization, scheduling, and forecasting.
• Handling subordinates of 30 on average in multiple projects by closely involved in the day-to-day operations of the team and also serve as a mentor to individual team members, providing guidance and support as needed.
• Building and maintaining strong relationships with team members, and ensuring the progress and performance, conducting 1 and 1 on regular intervals, setting goals, appraisal discussions and providing feedback and.
• Managing conflicts and resolving issues that may arise within the team by creating a successive win-win environment on various methods in fostering a positive team culture

Chennai Area, India

• Training, and developing customer service representatives to provide high-quality customer support through live chat.
• Monitoring chat interactions to ensure that customer service representatives are following company policies and procedures and providing accurate and meeting performance metrics, such as response time and customer.
• Handling escalation chats and emails as supervisor and provided resolution with 100% customer satisfaction.
• Analyzing chat data, HMD/CSR and using this information to identify trends and improve the overall efficiency of the customer support team.
• Managing team schedules, rosters and workloads to ensure that customer inquiries are being handled in a timely and efficient manner.