George Tjam Email & Phone Number

Sydney, Nsw, Au

Earlwood

Manage a group of 30 to 40 teens and young adults. I develop programs for the group, oversee the weekly programs, liaise with parents and all the members of the youth, and to resolve any internal conflict. I also liaise and collaborate with other youth leaders locally and internationally. Key Skills:- Leadership skills- Communication skills- Interpersonal skills- Conflict Resolutions skills- Empathy- Organisational and time management skills

Sydney

- Responsible for usability research, plan, and implementation- Running qualitative and quantitative research across products/customer to understand requirements and validate product plans and assumptions and improve user experience of products- Work close with Customer Engagement team to help improve our NPR score. Help understand what users’ needs are and communicate with teams- Work with teams to help and extract behavioural data from product analytics, to understand how existing features and new ones are performing- Regular report about usability and how we are progressing and proper regular communication with teams- Work with Customer Engagement team to establish customer panels, to be able to use that panel to recruit for our usability research studies and A/B testing and running remote prototype testing with them- Writing screeners, scenarios, test scripts and establishing best practices around these subjects and add it to our Design System- Establishing accessibility/inclusive design guideline for our products and add it to Design System and advocating accessibility guidelines across teams- Contributing to Design System documentation and guidelines- Creating a repository of what we have tested with customers, what we have learned and make sure we are communicating that in our Design System so other teams can benefit from it- Creating Customer Journey Map for our products- Living User Personas and Jobs to be done analysis for customer needs

Sydney, New South Wales, Australia

PALO IT is an international software development and consulting firm with a strong focus on digital and technology innovation. Our approach takes the best of Design Thinking, Agile and DevOps to help our clients disrupt their industries, reduce their time-to-market and successfully run their digital transformations. We also have a strong expertise in the FinTech space.In Singapore, we have a team of 125 consultants (300 globally), ranging from User Researchers, UX designers, Developers, Scrum Masters, Agile coaches, DevOps/cloud experts, Architects to Big Data Specialists.Our services are organised around 3 pillars:Innovation: We help you identify and test new products or business models through design thinking and rapid prototyping We help you solve business challenges leveraging on latest technology trends such as Blockchain, VR, IOT, chatbot, AIDelivery: Our Scrum Team builds products and delivers software leveraging on Agile project management and engineering practices (CI/CD)Transformation: Process: We help you through your Agile transformation - training and coaching of both business and IT teams Tech: We help you adopt DevOps, cloud, omni-channels architecture and data driven organisation modelsIf you want to know more about our services or if you are interested to join our awesome team, contact us at australia@palo-it.com.

Sydney

Sydney, Australia

• The go to person for students regarding course content and projects• Facilitated in-class activities• Provided constructive feedback on project presentations and deliverables• Presented case studies and projectsKey Skills:- Communication Skills - Core understanding of UX tools, skills and knowledge and their application- Facilitation skills- Conflict resolution- Stakeholder management

Sydney, Australia

During my time with General Assembly, I had the opportunity to work on 2 key projects. These are summarised below:• Completed a 2 week project in a team of 3 for the Cancer Council researching key users and identifying pain points and design recommendations. We found that the Cancer Council had 2 key users and developed a redesign recommendation.Please follow the link below to learn more about the projectgeorge-tjam.squarespace.com/cancer-council • Completed a 2 week project in a team of 3 for IXDA. We designed a mobile responsive website to assist in streamlining their mentor and mentee connections for their mentorship program. We completed research to understand the users and to inform our designs.Please follow the link below to learn more about the projectgeorge-tjam.squarespace.com/ixda-mentor-me

Sydney, Australia

Working closely with the UX Designers, Digital Product Managers, Research Managers, CX team and Project Stakeholders to conduct user research activities. This includes:- Manage UX Research budget/cost- Facilitate a variety of research activities including: user testing sessions, contextual enquiries, field studies and workshops.- Assist in the conduct of qualitative and quantitative research using a variety of methodologies including surveys, workshops, remote unmoderated testing and diary studies for mobile applications and in the retail environment- Report the learnings/insights from research activities to the UX and Product teams. - Prepare reports, presentations and other documentation to additional stakeholders where required. - Seek out and advocate best practices in UX research and assist UX team in implementation - Communicate research insights in compelling, creative ways, focusing on actionable recommendations.

As a Psychologist (Provisional), it was my duty to conduct psychometric and initial assessments to better understand the clients current state and thus allow myself to select the appropriate intervention. To assist my clients I counselled and applied evidenced based interventions. At times this included completing systematic behavioural observations. I also consistently liaised with and balanced a number of stakeholders and their expectations.Key Skills:- Communication skills- Understanding and knowledge of psychological diagnoses and evidence based interventions- Problem Solving skills- Ability to think critically- Empathy- Organisational and Time Management skills- Attention to Detail

Parramatta

As a Psychologist (Provisional) with IPAR my duties included conducting psychometric and initial assessments and administering evidence based interventions and counselling sessions.I also liaised and collaborated with a number of stakeholders including insurance case managers, doctors, specialists and employers. This is al whilst managing case loads of 30 to 40 clients. Key Skills:- Communication skills- Organisational and Time Management skills- Attention to details- Knowledge and Understanding of psychological diagnoses and evidence based interventions- Empathy- Problem Solving skills- Critical Thinking skills

Sydney, Australia

1. Utilising a high level of organisational skills, organising and managing incoming and outgoing stock.2. Self-Managing stores as required.3. Building rapport with customers through the use of structured and unstructured interviews ultimately assessing their needs and providing a service and advice.4. Resolving customer complaints through understanding and coming to an acceptable resolution for both parties, in accordance with company policies and fair trading legislations.5. Organising store presentation and guerrilla marketing schemes.6. Entrusted in handling store finances.7. Liaising and working in conjunction with the Area Retail Manager in any matter regarding the stores in the area.

User Experience Design Immersive, Uxdi

Post Graduate Diploma, Practical Psychology

Bachelor Of Psychology, Psychology, 4

Bachelor of Psychology

High School Certificate

High School Certificate