Leads IT maintenance and production support teams for a portfolio of 50+ applications in Group Benefits division. Accountable for all daily operational activities of IT, including production (stability), maintenance (enhancements), technology currency, reverse demand, impact from strategic invest initiatives, and customer integration. Responsible for managing and building a team that is exceptionally customer-oriented, delivers business value and is well-respected.

Directed implementation of on-time/budget, high-quality strategic projects and programs as Senior IT project manager in Claims IT division. Managed large, multiyear projects which impacted many downstream applications and required complex planning and coordination, elaborate end-to-end testing, and multiple releases. Utilized effective and efficient project management principles and techniques for risk management, scheduling, resource management and budgeting. Established and maintained cross-functional relationships and produced status reports, progress statistics and project management metrics for key leaders and stakeholders.

Managed and led many software and system development projects as application technical lead in Claims IT division. Responsible for providing technical leadership, solution architecture guidance and successful delivery of all enhancements to claims IT applications. Played key role in managing and coordinating transition of Claims IT applications to shared services model, as well as building high-performance teams.