Customer Service Representative
CurrentAt Uline my main functions include providing excellent customer service whether this be via the phone, internet or email communication. Responsibly via the phone involve using data entry software Jave Order Entry (Joe). While assisting customers over the phone it is important that I handle all details so that our customer do not have to focus on the minor details. This involves advanced product knowledge of all Uline products, along with proper analysis and research tools to answer questions… Show more At Uline my main functions include providing excellent customer service whether this be via the phone, internet or email communication. Responsibly via the phone involve using data entry software Jave Order Entry (Joe). While assisting customers over the phone it is important that I handle all details so that our customer do not have to focus on the minor details. This involves advanced product knowledge of all Uline products, along with proper analysis and research tools to answer questions. During my daily routine with Uline it is important that all communication with the customer encompass: speed, passion and operational excellence. Aside from phone communication, I also process internet orders that are placed via the Uline website. It thus becomes my responsibility to ensure that all special instructions, question regarding products and incorrect addresses or shipping methods be corrected before the order has left the warehouse. Lastly communication through email, customers send orders as well as product questions through fax or email. From there it is my responsibility that I respond back in a timely as well as professional manner, while answering all questions proficiently. Not only that all questions are answered but that any potential questions are answered so that customer will not have to reach out to another employee. Customers will also email orders which will then be entered through our order entry system. Show less