Markem-Imaje is a global manufacturer and distributor of specialized traceability and product identification printers for customers in the packaging industry.Based in EMEA Planning Hub, my duties consist of: - Planning of Field Service Engineers for installations, emergency repairs and maintenance requests at customer sites using Workforce Management tool (WFM) for dispatching to optimize resource efficiency, availability and customer responsiveness.- Using ERP SAP system to manage and maintain Service Order records, complete transactions necessary for advance inventory shipments, equipment tracking and accounts settling. - Determining service stock availability and processing advance shipments of service parts. Working with Procurement and following up courier deliveries. - Prioritising of work to meet customers’ needs and changing demands. - Liaising with Pre-Sales, Sales and Account Managers to meet the customers’ needs and expectations, using Salesforce as source of information. - Performing duties related to invoice collection, credit validation, disputes, obtaining purchase orders and prompt invoicing of completed service notifications. - Preparing and sending quotations for services to customers.- Team working oriented to meet the KPIs and daily demands, and training for new team members.

Transportation Specialists works across the EU in a cross-functional environment with Carriers, Supply Chain, Fulfillment Centers and the Retail organizations.- Analysis, Interpetation & Report of Supply Chain Disruptions- Responsible of facilitating communication flow between different stakeholders (Carriers/Hubs/Warehouses) resolving issues that impact customer experience and business continuity.- Communication with external customers (Carriers/Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) providing real-time outage/disruptions resolution by analyzing data and using various internal programs and tools to avoid customer and business impact.

Interaction with the logistics, transportation, product, system and payments departments. Monitoring and control of orders, daily incident resolution, CRM tool management, data management in Microsoft Excel, determinating the steps to be followed in complex cases to provide solutions to consumer needs.

Multilingual Customer ServiceCRM tool management and order trackingSupport physical and online storesWarehouse management

ManagementAdministrationReceptionCustomer folder and databaseAgenda/Calendar managementTelephone, E-mail, Social media supportProcessing files and documentationStock controlInventoryRRSS managementOpening and closing of cash registerWeekly reports.Organization through Office package.

Administration and AccountingReceptionSecretaryOrganization of meetings and eventsDocument managementAgenda / Calendar Management