Passionate IT support specialist with over 15 years of customer service experience. Dedicated to exceptional leadership, team building, problem-solving, and project management. Self-motivated, cool under pressure, and results-oriented with a demonstrated track record of meeting and exceeding productivity targets with precision. Consistently deliver exceptional customer support in addition to outstanding new hire support in a high-volume environment. Highly skilled in developing and implementing customer experience strategies and customer service solutions. Experienced in installing, upgrading, and maintaining PC software and hardware, as well as diagnosing and repairing mobile devices and PCs. Knowledgeable in network, LAN, hardware troubleshooting, and servers.
Listed skills include Customer Satisfaction, Customer Service, Microsoft Office, Customer Retention, and 8 others.