Georgette Mcduffie Email & Phone Number

Roxboro, North Carolina, United States

Apply deep knowledge of proprietary software and remote access techniques to diagnose and resolve customer inquiries in a high-volume environment. Implement resolution strategies to inquiries by clarifying information, researching, and/or providing feedback to customers. Utilize ticketing system to track and document all inquiries to maximize customer satisfaction and resolution expediency. Dedicate time to continuous professional development in addition to providing ongoing new hire support.

Raleigh, North Carolina, United States

Led and developed a high-performing team focused on exceptional service, consultative selling and total solutions. Empowered the team to learn, grow and deliver through teaching, coaching and inspiring. Coached team to achieve targeted sales goals and profit margins. Shared responsibility as the Manager on Duty, total store operations and other duties assigned.

Raleigh, North Carolina, United States

Led and developed tech sales team while driving sales and service culture through the entire store as an engaged MOD. Oversaw PC and mobile device intake and pickup operations to ensure all operational policies and processes were followed with accuracy and expediency. Performed PC and mobile phone repair work or diagnostics as needed.

Henderson, Nc

Handled customer service inquiries and problems via telephone, internet and/or written correspondence.Resolved problems and entered on-line orders and provided delivery and order status information. Recorded all phone calls in customer logs to ensure proper and accurate information was available to all associates and maintained accurate and updated information for customer accounts. Utilized Stapleslink support page to determine if accounts or bill-to’s were in test mode or holding for internal approval. Assisted customers in gaining access to website. Communicated with Corporate IS Support Centre to resolve customers’ technical issues.

Bachelor'S Degree, Industrial Technology/Information & Computer Technology

Associate In Applied Science Degree, Information Systems/Network Administration And Support, 3.5 Gpa