Georgette Starnes Email and Phone Number
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I'm a results-driven client services professional that develops strategies and directs activities in partnership with internal and external resources, creating ongoing programs that guarantee revenue growth, efficiency, and client satisfaction.By creating and piloting new project processes, I’m able to capture Lessons Learned & Best Practices that drive project management effectiveness and application adoption across client operations. While managing multiple projects and implementations simultaneously, I consistently exceed organizationally-defined success criteria, on-time, and on-budget.I’m an enthusiastic self-starter, and life-long learner that advocates for clients and projects with an adaptable, collaborative, and cost-effective approach to project leadership.CORE COMPETENCIES:• Client Relationship Management• SaaS Implementation• SaaS Web-Based & On-Site Client Training• Project Management• Marketing Communications• Product Management• Operations Available for consulting engagements as well as full time opportunities, please contact me directly at georgette.starnes@gmail.com.TECHNICAL SKILLS− Citrix: GoToMeeting, GoToTraining, GoToWebinar– Cisco: WebEX− Altassian Software: JIRA, Confluence− Microsoft Office Suite: Project, Word, Excel, PowerPoint, Outlook− Adobe Products: Illustrator, Photoshop, InDesign, Acrobat– Other: Salesforce, ZOHO Projects, Fresh Books, WordPress, Basecamp, Prezi
Eversafe
View- Website:
- eversafe.com
- Employees:
- 18
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Client AnalystEversafe Jun 2016 - PresentGreater Pittsburgh AreaEverSafe is the industry-leading technology designed to combat financial abuse and identity theft.
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Director Of Client ServicesReged (Formerly Compliance Assurance Corporation) 2013 - 2014Greater Pittsburgh AreaLiaised between over 30 corporate clients, sales team, software development, accounting, and executive management for operational procedures adherence and customer dissatisfaction mitigation. Developed products for insurance industry compliance. > Saved costs, increased enterprise-wide adoption rates, and enhanced client satisfaction / retention through leading successful launch of new CODE (Comply On-Demand) Platform: held weekly stakeholder meetings, tracked project deliverables / documents / assignments utilizing Basecamp, and developed product implementation guides. Once implementation complete, acted as client project manager ensuring each implementation configured to client specifications.> Decreased customer issue resolution timelines and generated identifying data by piloting new issue tracker system designed to quickly monitor, track, and report on client issues.> Maintained 99.5% customer satisfaction by providing quick client support issue responses, building implementation / training programs, and engaging with clients, promptly mitigating conflicts. -
Director Of Client ServicesIntermedix (Formerly Collaborative Fusion Inc.) 2012 - 2013Greater Pittsburgh AreaLiaised between seven state governmental clients, software development, and executive management for operational procedures adherence and customer dissatisfaction mitigation. Facilitated weekly update meetings with staff of three and other internal departmental leads. Developed products for Emergency Management industry.> Guaranteed all implementation / contract deliverables fulfilled by utilizing project management methodology in working with clients. > Confirmed system fully functional by testing upgrades, software fixes, and ensuring all requirements met by performing primary application usability testing with key client stakeholders.> Maintained 99.5% customer satisfaction by providing quick client support issue responses, building implementation / training programs, and engaging with clients, promptly mitigating conflicts. -
Client Services ManagerIntermedix (Formerly Collaborative Fusion, Inc.) 2008 - 2012Greater Pittsburgh AreaPrimary contact for seven state government clients. Mitigated issues and ensured products and services delivered timely and as expected. > Enhanced processes, communication, productivity, and profitability by actively providing internal project management and business analysis support for management, software development, and business development teams.> Maintained 99.5% customer satisfaction by providing quick client support issue responses, providing web-based training programs, and engaging with clients, promptly mitigating conflicts.
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Marketing Project ManagerIntermedix (Formerly Collaborative Fusion, Inc.) 2005 - 2008Greater Pittsburgh AreaOversaw / delivered marketing projects across all disciplines including proposal management, public relations, and graphic design, in collaboration with internal teams and vendors. > Increased brand recognition, market share, and sales by creating / managing corporate marketing materials, proposal submissions, and internal assets.> Worked closely with all personnel and subject matter experts, qualifying, strategizing, and producing effective and compelling Requests for Proposal (RFP), Requests for Information (RFI) and Requests for Quote (RFQ) responses by facilitating weekly meetings, developing project plans, making assignments, and tracking progress.> Increased client base 70% by successfully managing proposal submissions.
Georgette Starnes Skills
Georgette Starnes Education Details
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Graphic Design -
Communications
Frequently Asked Questions about Georgette Starnes
What company does Georgette Starnes work for?
Georgette Starnes works for Eversafe
What is Georgette Starnes's role at the current company?
Georgette Starnes's current role is Client Analyst at EverSafe.
What is Georgette Starnes's email address?
Georgette Starnes's email address is ge****@****ail.com
What is Georgette Starnes's direct phone number?
Georgette Starnes's direct phone number is +172448*****
What schools did Georgette Starnes attend?
Georgette Starnes attended Art Institute Of Pittsburgh, Chatham University.
What skills is Georgette Starnes known for?
Georgette Starnes has skills like Software Implementation, Cross Functional Team Leadership, Saas, Strategic Planning, Start Ups, Crm, Project Management, Agile Project Management, Consulting, Proposal Writing, Marketing, Corporate Branding.
Who are Georgette Starnes's colleagues?
Georgette Starnes's colleagues are Farakh Zia, Surjit Ram Mashaal, Riyaj Uddin, Ruma Ruma, Michele Sere, Jianxiu Yu, Tariq Zaman.
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Georgette Starnes
United States
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