Georgette Starnes Email & Phone Number

Greater Pittsburgh Area

EverSafe is the industry-leading technology designed to combat financial abuse and identity theft.

Greater Pittsburgh Area

Liaised between over 30 corporate clients, sales team, software development, accounting, and executive management for operational procedures adherence and customer dissatisfaction mitigation. Developed products for insurance industry compliance. > Saved costs, increased enterprise-wide adoption rates, and enhanced client satisfaction / retention through leading successful launch of new CODE (Comply On-Demand) Platform: held weekly stakeholder meetings, tracked project deliverables / documents / assignments utilizing Basecamp, and developed product implementation guides. Once implementation complete, acted as client project manager ensuring each implementation configured to client specifications.> Decreased customer issue resolution timelines and generated identifying data by piloting new issue tracker system designed to quickly monitor, track, and report on client issues.> Maintained 99.5% customer satisfaction by providing quick client support issue responses, building implementation / training programs, and engaging with clients, promptly mitigating conflicts.

Greater Pittsburgh Area

Liaised between seven state governmental clients, software development, and executive management for operational procedures adherence and customer dissatisfaction mitigation. Facilitated weekly update meetings with staff of three and other internal departmental leads. Developed products for Emergency Management industry.> Guaranteed all implementation / contract deliverables fulfilled by utilizing project management methodology in working with clients. > Confirmed system fully functional by testing upgrades, software fixes, and ensuring all requirements met by performing primary application usability testing with key client stakeholders.> Maintained 99.5% customer satisfaction by providing quick client support issue responses, building implementation / training programs, and engaging with clients, promptly mitigating conflicts.

Greater Pittsburgh Area

Primary contact for seven state government clients. Mitigated issues and ensured products and services delivered timely and as expected. > Enhanced processes, communication, productivity, and profitability by actively providing internal project management and business analysis support for management, software development, and business development teams.> Maintained 99.5% customer satisfaction by providing quick client support issue responses, providing web-based training programs, and engaging with clients, promptly mitigating conflicts.

Greater Pittsburgh Area

Oversaw / delivered marketing projects across all disciplines including proposal management, public relations, and graphic design, in collaboration with internal teams and vendors. > Increased brand recognition, market share, and sales by creating / managing corporate marketing materials, proposal submissions, and internal assets.> Worked closely with all personnel and subject matter experts, qualifying, strategizing, and producing effective and compelling Requests for Proposal (RFP), Requests for Information (RFI) and Requests for Quote (RFQ) responses by facilitating weekly meetings, developing project plans, making assignments, and tracking progress.> Increased client base 70% by successfully managing proposal submissions.

As, Graphic Design

Completed 30 Credits Towards Bs, Communications