George Uduma

George Uduma Email and Phone Number

Senior Key Account Manager | Operations Manager | C-suite Engagement @ SEAMFIX
lekki, lagos, nigeria
George Uduma's Location
Lagos, Lagos State, Nigeria, Nigeria
George Uduma's Contact Details

George Uduma personal email

About George Uduma

Looking for an experienced Account Manager, passionate about and getting the job done, meeting critical deadlines, dependable and reliable? I am an Administrative Manager of man, materials & machines, with vast practical experience in Key Account Management, Vendor Management, Supply Chain, Distribution & Logistics, Commercial Planning, Training and Mentoring, Risk Management, Stock & Inventory Control, Customer Relationship, Sales support and General Management with over 10 years in the Telecommunications and ICT industry.I demonstrate flexibility in the face of change and project positive attitude, showing my ability to manage multiple conflicting priorities without loss of composure and focus. I possess effective Task Management skills, determining the appropriate allocation of time and effectively manages the work challenges. Balancing conflicting priorities in order to manage workflow, meet critical deadlines and targets. I am proactive and demonstrate the ability to foresee problems and prevent them by taking action, utilising analytical skills and a broad understanding of the business to effectively interpret and anticipate needs. I have good Communication Skills (Listening, Oral, and Written and Telephone/email etiquettes) I can interact professionally with clients and associates at all times and promptly responds to requests with accurately and courteously.I demonstrate an awareness of fundamental business principles as well as an understanding of the overall industry in which the business operates. I am a Team player, working as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals. My Computer/Technical skills display proficiency and I also demonstrate advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills I exhibit sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary and work effectively without constant and direct supervision or guidance. Regards.George Uduma

George Uduma's Current Company Details
SEAMFIX

Seamfix

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Senior Key Account Manager | Operations Manager | C-suite Engagement
lekki, lagos, nigeria
Website:
seamfix.com
Employees:
149
George Uduma Work Experience Details
  • Seamfix
    Lead Account Manager
    Seamfix Jan 2024 - Present
    Nigeria Uk Uae Uganda
    • Responsible for Championing and managing the development and coaching of my team in stakeholder engagement strategies, to result in an improvement in customer satisfaction scores.• Driving Account Management team planning, linking customer success plans with account priorities, leading to improvement of operational health.
  • Seamfix
    Senior Key Account Manager
    Seamfix Jan 2023 - Apr 2024
    Lagos State, Nigeria
    • Established and nurtured healthy, strategic relationship with key stakeholders, partners and technical professionals, driving 20% improvement in solution delivery efficiency.•Maintained and developed strong relationship with key stakeholders in the telecommunications industry, corporate clients and government agencies, representing the company's interest and fostering positive relationship.• Led conversations at the executive level, resulting in an improvement in the effectiveness of business value communication within the team.• Identified, navigated and influenced key customers; technical, business, and executive-level stakeholders leading to Seamfix business objective achievement.• Led conversations and negotiations demonstrating alignment between customer objectives and Seamfix’s KYC Product portfolio, resulting in over $2m in revenue and value realization between Q1-Q3 2023.• Led escalation management and communications for delivery programs, ensuring prompt resolution and maintaining a 95% customer satisfaction rate during escalated issues.• Develop new business from existing clients, actively seek new sales opportunities, prepare commercials for engagement and respond to RFQs/RFPs in a timely manner.
  • Globacom
    Customer Success Account Manager (Gloworld Strategic Business Unit)
    Globacom Sep 2015 - Jan 2023
    Lagos
    • Managed a portfolio of key accounts and have achieved long term success meeting my target and profitability objective- by 60% steady increase MOM with an aggressive walk-out strategy and Know-Your-Customer (KYC) initiative (a shift from transactional interaction to relationship building) and cost saving measures. • I created positive relationships with clients, ensuring customer satisfaction and interfacing directly with HQ on policies and feedbacks on clients’ satisfaction.• Advising management on policies and procedures for optimal functioning of the sales team; includes staffing and OPEX administration. • Constantly monitoring sales metrics (quarterly sales results and annual forecast), Prepare daily, weekly, monthly and quarterly sales reports; ensuring that daily sales transactions are kept properly and documented. • Resolve conflict and provide solutions to customers in a timely manner.• Suggest actions to improve sales performance and identify opportunities for growth. • Managing Relationships; set and track sales account targets, aligned with company objectives.• Embody leadership capabilities; organizing periodic sales training/support and appraisals, mentoring, influencing, inspiring and driving performance among team members. • Facilitating and management of CUG Lines for organizations in Oil & Gas (Gulf Treasures, Nipco Plc among others; FMCGs (Olam Nigeria Limited, Kewalrams Group, Ajinomoto Limited Nigerian Armed Forces, etc.• Driving operational efficiencies in Gloworld Mobil Road leading to zero audit queries within the period.• Award of Commendation as an Outstanding Gloworld Manager for exceeding sales target and excellent operational performance in Gloworld received from the Executive Vice Chairman of Globacom.
  • Globacom
    Area Retail Sales Operations Manager
    Globacom Oct 2012 - Aug 2015
    Lagos, Nigeria
    • Managing, training, and providing overall guidance to the Retail Store sales team of an assigned territory.• Setting sales targets to be achieved by the Stores.• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.• Collecting customer feedback and providing updates to senior management.• Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.• Developing and sustaining long-term relationships with customers. Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects.• Manager Vans and sales promoters.• Retail Store Operations Management and OPEX administration.
  • Globacom
    Cluster Warehouse Supervisor & Stock Controller
    Globacom Oct 2010 - Oct 2012
    Lagos
    •Implemented the principle of LIFO (Last In First Out) and FIFO (First In First Out) to continuously monitor stock levels in the vault and ensure availability of stocks for sale in the region and at all times keeping optimal reorder level of stocks using warehouse and store operations manager software.•Maintained a zero audit objections on stock matters by daily review of inventory and cash lodgement reports as well as bank statements•Financial reporting-keeping daily record of sales, stock position and cashing up.•Continuously monitoring stock levels in the vault and orders required stock on time.•Reviewed and confirmed bank payments, ensured invoices tally with expected stock in the vault to avoid stock loss to the company.•Plans and coordinates all stocks, taking in account all facets stock-taking.•Preparing daily, weekly and monthly summary of sales.
  • Globacom
    Customer Service Consultant
    Globacom Sep 2006 - Sep 2010
    Lagos
    •Building relationships with Customers whilst resolving multifaceted issues using various Software (CRM) Applications in the Customer Care Call Centre in various capacities-Prepaid, Postpaid and GLO Link International Calling card call centers.•Payment reconciliation.•Updating and Analysing Billing reports.•Timely escalation of any fraud suspicion to the Head,Risk Management.•Monthly Report presentation of Corporate Sales Analysis.•Maintaining proper Filling and Archiving system in line with the Organization’s process.KEY ACHIEVEMENTS- Most dependable Consultant; Team 6-2008; Optimum utilization of Customer Relationship Management (CRM) tools to implement business campaigns and provide feedback to over 6,000 customers monthly, achieved a high KPI score of over 98% month-on-month.
  • Joewilfrey Commercial Enterprises, Lagos
    Business Developmen Executive
    Joewilfrey Commercial Enterprises, Lagos Sep 2005 - Aug 2006
    Lagos
    • Implementing staff motivation and fidelity programmes.• Carrying out all corporate service functions.• Monitoring payments request from project. consultants/contractors, obtaining necessary clearances and ensuring that payments are effected.• Receiving company’s visitors and management of visitor’s area.• Keeping and maintaining proper organizational filling system.• Other Duties assigned by the Management Consultant
  • National Youth Service Corps
    Office Assistant (Nysc)
    National Youth Service Corps Sep 2004 - Aug 2005
    Lokoja, Kogi State
    Served in Kogi State Ministry of Agriculture and Natural Resources;• Providing general office support.• Keeping records of dispatched and incoming mails within and outside the Ministry.• Other functions directed by the Director of Admin & Finance

George Uduma Skills

Career Management Management Consultancy Virtual Work Virtual Teams Maanagement And Logistics Management Computing And Training Sales Microsoft Powerpoint Business Development Telecommunications Home Offices Team Management Stock Control Customer Relationship Management Vas Sales Management Virtual Collaboration Management Consulting Training Time Management Customer Service Virtual Office Advanced Typing Call Centers Crm Executive Coaching Analysis

George Uduma Education Details

  • Nigerian Institute Of Management (Chartered)
    Nigerian Institute Of Management (Chartered)
    Upper Credit
  • Nnamdi Azikiwe University
    Second Class Honours (Upper Division)
  • Joewilfrey International Institute
    Joewilfrey International Institute
    1997-Certificate Of Proficiency In Desktop Publishing,1995-Diploma In Mgt Computing & Operations
  • Lagos State Government Secondary School Ijanikin
    Lagos State Government Secondary School Ijanikin
    Senior School Certificate

Frequently Asked Questions about George Uduma

What company does George Uduma work for?

George Uduma works for Seamfix

What is George Uduma's role at the current company?

George Uduma's current role is Senior Key Account Manager | Operations Manager | C-suite Engagement.

What is George Uduma's email address?

George Uduma's email address is u.****@****ail.com

What schools did George Uduma attend?

George Uduma attended Nigerian Institute Of Management (Chartered), Nnamdi Azikiwe University, Joewilfrey International Institute, Lagos State Government Secondary School Ijanikin.

What skills is George Uduma known for?

George Uduma has skills like Career Management, Management Consultancy, Virtual Work, Virtual Teams, Maanagement And Logistics, Management Computing And Training, Sales, Microsoft Powerpoint, Business Development, Telecommunications, Home Offices, Team Management.

Who are George Uduma's colleagues?

George Uduma's colleagues are Chidiebube Mbakogu, Oyin Olajubu, Oloruntobi Olutola, Onome Inegbedion- Acipm, Ayomidotun Ayoku, Nwajei Chuks, Joseph Sani.

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