George Uduma Email & Phone Number

Nigeria UK UAE Uganda

• Responsible for Championing and managing the development and coaching of my team in stakeholder engagement strategies, to result in an improvement in customer satisfaction scores.
• Driving Account Management team planning, linking customer success plans with account priorities, leading to improvement of operational health.

Lagos State, Nigeria

• Established and nurtured healthy, strategic relationship with key stakeholders, partners and technical professionals, driving 20% improvement in solution delivery efficiency.
• Maintained and developed strong relationship with key stakeholders in the telecommunications industry, corporate clients and government agencies, representing the company's interest and fostering positive relationship.
• Led conversations at the executive level, resulting in an improvement in the effectiveness of business value communication within the team.
• Identified, navigated and influenced key customers; technical, business, and executive-level stakeholders leading to Seamfix business objective achievement.
• Led conversations and negotiations demonstrating alignment between customer objectives and Seamfix’s KYC Product portfolio, resulting in over $2m in revenue and value realization between Q1-Q3 2023.
• Led escalation management and communications for delivery programs, ensuring prompt resolution and maintaining a 95% customer satisfaction rate during escalated issues.

Lagos

• Managed a portfolio of key accounts and have achieved long term success meeting my target and profitability objective- by 60% steady increase MOM with an aggressive walk-out strategy and Know-Your-Customer (KYC).
• I created positive relationships with clients, ensuring customer satisfaction and interfacing directly with HQ on policies and feedbacks on clients’ satisfaction.
• Advising management on policies and procedures for optimal functioning of the sales team; includes staffing and OPEX administration.
• Constantly monitoring sales metrics (quarterly sales results and annual forecast), Prepare daily, weekly, monthly and quarterly sales reports; ensuring that daily sales transactions are kept properly and documented.
• Resolve conflict and provide solutions to customers in a timely manner.
• Suggest actions to improve sales performance and identify opportunities for growth.

Lagos, Nigeria

• Managing, training, and providing overall guidance to the Retail Store sales team of an assigned territory.
• Setting sales targets to be achieved by the Stores.
• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
• Collecting customer feedback and providing updates to senior management.
• Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.

Lagos

• Implemented the principle of LIFO (Last In First Out) and FIFO (First In First Out) to continuously monitor stock levels in the vault and ensure availability of stocks for sale in the region and at all times keeping.
• Maintained a zero audit objections on stock matters by daily review of inventory and cash lodgement reports as well as bank statements
• Financial reporting-keeping daily record of sales, stock position and cashing up.
• Continuously monitoring stock levels in the vault and orders required stock on time.
• Reviewed and confirmed bank payments, ensured invoices tally with expected stock in the vault to avoid stock loss to the company.
• Plans and coordinates all stocks, taking in account all facets stock-taking.

Lagos

• Building relationships with Customers whilst resolving multifaceted issues using various Software (CRM) Applications in the Customer Care Call Centre in various capacities-Prepaid, Postpaid and GLO Link International.
• Payment reconciliation.
• Updating and Analysing Billing reports.
• Timely escalation of any fraud suspicion to the Head,Risk Management.
• Monthly Report presentation of Corporate Sales Analysis.
• Maintaining proper Filling and Archiving system in line with the Organization’s process.KEY ACHIEVEMENTS- Most dependable Consultant; Team 6-2008; Optimum utilization of Customer Relationship Management (CRM) tools to.

Lagos

• Implementing staff motivation and fidelity programmes.
• Carrying out all corporate service functions.
• Monitoring payments request from project. consultants/contractors, obtaining necessary clearances and ensuring that payments are effected.
• Receiving company’s visitors and management of visitor’s area.
• Keeping and maintaining proper organizational filling system.
• Other Duties assigned by the Management Consultant

Lokoja, Kogi State

• Served in Kogi State Ministry of Agriculture and Natural Resources;
• Providing general office support.
• Keeping records of dispatched and incoming mails within and outside the Ministry.
• Other functions directed by the Director of Admin & Finance

Certificate Of Proficiency In, Management, Upper Credit

Bachelor Of Science. Second Class Honours Upper Division, Business Admin & Mgt.Evaluated Byuniversity Of Toronto As Equivalent To Bachelor'S Degree In Canada., Second Class Honours (Upper Division)

1997-Certificate Of Proficiency In Desktop Publishing,1995-Diploma In Mgt Computing & Operations

1997 Certificate of Proficiency in Desktop Publishing 1995 Diploma In Management Computing & Operations (Upper Credit) 1994 Certificate of.

Senior School Certificate