George Upper Email & Phone Number

North Carolina, United States

Winston-Salem, NC, US

Ensures exceptional client experiences and smooth operational workflows by responding promptly and professionally to customer inquiries via phone, email, and in person, as well as managing order processes end-to-end by writing, entering, and tracking orders to ensure timely deliveries. Collaborates closely with cross-functional teams, including sales.

Preach sermons on Sunday mornings when the senior pastor is unavailable; coordinate with staff on church activities, both for Sunday services and throughout the week; lead the counting team to ensure accountability and proper handling of offerings; design, write and publish weekly church newsletter; counsel individual church members as needed.

Phoenix, Arizona, US

Advanced from a part-time freelance writer to editor-in-chief, exercising ultimate authority for all material published by Liftable Media Inc; set tone, direction and policies for every section of multiple publications; hired, evaluated and coached staff and leadership in accordance with the company’s core values, mission, and vision; set and managed.

Part-time side hustle / profitable hobby for years until my full-time hiring by one of my freelance clients in 2017.Co-founded new online publication and oversaw all areas of production including web design and content; analyzed and researched novels and wrote critical synopses for publication; made significant academic discoveries through online and.

Winston-Salem, NC, US

Developed and published new efficiency and customer satisfaction metrics to drive ownership of the customer and consumer experience throughout the organization; Wrote internal "press releases" to market department successes; Wrote and edited departmental and company-wide policies and procedures, including portions of the Employee Handbook (such as the.

Winston-Salem, NC, US

Transformed underperforming channel into the company's fastest-growing sales division with year-over-year growth of over 90% by managing and directing the sales efforts for all eCommerce and B2C accounts in the U.S. and Canada; directly and indirectly managed cross-functional team of sales, marketing, finance, distribution, and customer service.

Winston-Salem, NC, US

Reduced data entry payroll by 20% through zero-cost outsourcing initiative; re-designed manual order entry processes to increase efficiency by 80% and reduce overtime by 75%; initiated data entry audit process that decreased order error rate by 67%; served as team lead to implement major software upgrade for greatly enhanced data integrity; reduced.

Conceptualized the overall goals of private high school; ensured compatibility of high school program with legal, financial, and organizational structure of entire school; provided instructional, developmental, curriculum, and technology leadership to faculty and staff; defined responsibilities and accountability of staff members; developed and implemented.

Established and communicated clear objectives for all lessons, units, and projects in English, Bible, History, Rhetoric, and electives for grades 6-12; developed and enhanced curricula for several new and established honors and advanced placement level courses; oversaw committee for development of literature lists; researched and developed “Philosophy of.

Negotiated, wrote, reviewed, and revised contracts and other settlement documents with customers and their representatives; coordinated with internal and external legal counsel regarding compliance, documentation, policies, procedures, risk assessment, and claims; represented company in dispute resolution at the lowest level practicable; worked with.

Managed all operational aspects of a mall store location, including internal communication, bookkeeping, human resources, and payroll; significantly improved return on investment by reducing stocking levels and negotiating returns with vendors such that the store returned the highest sales per square foot in the 11-store chain; made most of the buying.

Arlington, Virginia, US

Honorably Discharged at rank of CorporalArmy Commendation Medal, 1989NCOIC, 8th POB(A) DPC8th POB(A), 4th POG(A), 1st Special Operations CommandResponsible for the analysis, development and distribution of intelligence used for information and psychological effect. Researched and analyzed methods of influencing populations of various cultures (primarily.

Mba, It Concentration

Ma, English

Ba, English (Psychology Minor)

Program For Management Development