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Senior Technical Manager with experience and strategic leadership in IT architecture, infrastructure, and operations. Contribute expertise on technologies, resource assessments, budget and timelines. Strong experience in turning concepts into solutions, fostering a culture of open communication and driving customer service and satisfaction. Passion for coaching teams to their maximum capabilities and instilling a ‘bottom line’ philosophy of customer service and excellence in delivery. Hands on technical and tactical leader and recognized by others as the Voice of the Team who consistently executes on the vision. • Lead direct and indirect teams of up to 100+.• Manage portfolio projects up to ~$70M and line budgets up to $5M.• Support user communities of 5K– 200K+ and 1000+ servers. • Strengths: Customer relationships, cost vs. benefit analysis, adaptability, broad IT, Cloud & Security knowledge, project rescue, team leadership and persistence.• Known for: Energy, enthusiasm and technical knowledge; understanding customer requirements, creating clear lines of communication, root cause analysis, and follow through. Sometimes called a tactical superhero. • Fluent in: Business transformation, removing chaos, asking WHY.• Philosophy: Make IT easy and transform people’s daily work life through great technology. • What drives me: Helping customers by improving the IT tools they use in their daily work. Core CompetenciesVision, Strategy, ExecutionTeam LeadershipOperational ExcellenceBudget Management, ROICustomer Relationship Mgmt. Executive & Stakeholder EngagementProject & Program ManagementMentoring, Coaching, TrainingCritical Thinking, Problem SolvingProcess ImprovementIT, Software, HealthcareArchitecture, Software, WebCloud, Security, DevOpsSynthetic & Agent MonitoringRemote ComputingI believe IT is a customer service organization, meant to support and service the needs of the company and the users. My mission, and that of my team, is excellent customer service. Our job is to increase ROI and reduce costs though efficient use of technology. Under promise and over deliver! That’s what we do.
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Project ManagerKforce Inc Mar 2022 - PresentTampa, Fl, Us
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Information Security ManagerProvidence Feb 2021 - Mar 2022UsRight-hand man of Executive Director of Information Security. Engage with senior management and ELT to strategize, create roadmap(s) and execute on IT systems and services for the future. Overseeing an extensive project portfolio that’s focused on improving security and authentication within the Providence Enterprise On Prem and cloud-based environments. Currently lead 12 senior engineers in projects across the enterprise and manage a multimillion dollar budget.Project Successes:• Waterfall to Scrum & Agile: Partnering with the PMO, transitioning the entire IT organization. Currently at the 6- month mark and working through all the elements. Estimate savings in the millions of dollars, in accordance with the non-profit business model. • Account & Password Policies Management: Improved security ~30%+ via an improved Default domain policy and implementing Azure PIM (JIT) for all cloud based administrative functions.• Access Management Upgrade: Implemented Beyond Trust EPM (Endpoint Privilege Manager) for cloud connected device. Improved cloud device endpoint security by ~18%. • Service Tickets Upgrade and Backlog Cleanup: Reduced ServiceNow queues from 300 ongoing requests and legacy tickets to a daily run rate of ~50-60 tickets. Restructured handling of incoming requests and ported “mini projects” out of ServiceNow into Azure DevOps.• Transitioning PAM and PAW service offerings to our India team.• Governance Risk & Compliance (GRC) facilitator and committee member helping drive GRC adoption across the enterprise. -
Project ManagerProvidence Mar 2020 - Feb 2021Us
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Project ManagerCatholic Health Initiatives Oct 2016 - Oct 2019Englewood, Co, Us• Consolidated & retired servers along with storage arrays across 8 data centers into next generation technology to ensure efficiency and scalability in the hospital IT environment. Achieved a multimillion dollar YOY savings in the Opex budget.• Managed variable team of matrixed engineers, scope and schedules; tracked/resolved issues, changes and releases; managed test/QA, rework, implementation and post implementation documentation and support. • Member of project team responsible for upgrades to the Epic and Intellidose applications infrastructure.• Achieved successful clinical engineering upgrades of Smart pumps and the Hospira/Mednet application across 55 hospital locations.• Identified application groups and managed communication to LOB leads to drive migration management schedules.• Managed vendor migration support to ensure all terms of support contracts were met. -
Business Relationship ManagerUnivar Jun 2012 - Jul 2016Downers Grove, Il, UsManaged several high visibility, high dollar projects including architecture, teams and budgets. • Led and managed teams in Service Delivery, Windows and Cloud Services with an IT Project portfolio of ~$70 million. • Owned Cloud Services from end to end including budget and resources. • Appointed by the CIO to head up Special Projects under the mandate “Make IT Work”. Dispatched nationally to resolve local and system wide legacy IT issues. Performed root cause analysis, partnered with local IT leadership and implemented solutions. • Chosen by Director of Customer Experience and VP Global Applications to lead SWAT team for IT Performance Improvement projects that increased User Experience satisfaction. Projects included implementing QoS and Riverbed devices, deploying Cisco VoIP phones, deployment of Tableau and Salesforce. Realized multi-million dollar increase in ROI in sales revenue, distribution and streamlined management.• Member of Tiger team to reduce monthly recurring costs of ongoing SAP implementation that had been de-scoped. Reduced footprint and improved efficiency by leveraging legacy systems and decommissioning, resulting in net savings of ~$2MM/year. • Acquired underperforming Windows team that lacked direction, passion and vision. In 2 months, took the windows team from a task driven shop to thinking big picture and driving solutions. Provided motivation, guidance, coaching and mentoring to become collaborative customer service driven organization. Empowered them to make decisions. Dissected ticket queue, reassigned and rerouted tickets to proper Linux, Storage & legacy teams, and reduced from 400 tickets/70 days old to 250 to 4. -
Senior Program ManagerMicrosoft Jan 2012 - Jun 2012Redmond, Washington, Us• Managed internal collaborative partnerships across various teams and data centers.• Capacity management and Infrastructure replacement/upgrades.• Facilitated capacity management and program deployment Meetings.• Program management for Corp Exchange Services offering.• Developed program charter, scope, time tubes and drove action items to hit project deliverables.• Presented Program charter and scope to C-level stake holders.• Created budget for $3M FY13 infrastructure expenditures to include YOY budget impact. -
Deployment Project ManagerInsight Global Apr 2010 - Dec 2011Atlanta, Georgia, Us• Managed Internal and External collaborative partnerships for on-boarding, deployment, and ongoing customer relationship management for Global Foundation Services and Azure. • Gathered business requirements for new emerging azure DNS projects.• Managed customer issues for the Windows Azure infrastructure for Bing Maps, MSN, Hotmail and Xbox.• Performed root cause analysis communication to executive management team. • Created support and change management documentation for all projects, triaged open complex infrastructure issues. -
Deployment Manager - Worldwide Infrastructure Network SystemsWins Sep 2009 - Mar 2010UsProject for: State Department, Presidential Initiative, multi-vendor, multi-country • Deployment planning including dependency planning, testing, base lining and production deployment/release. • Managed all aspects deployments including project scope, schedules, notifications, quality control, cost containment, change management and technical supervision of virtual developer and infrastructure teams.• Directly accountable for the end-to-end network management solution for the $5M COPRS project. • Led strategic planning exercises, staffing plans, recommended appropriate tools and procedures that increased efficiency and effectiveness.• Served as lead for all HP performance testing activities for capability testing to ensure flawless flow through for millions of dollars and 20,000/second transaction rate. -
Project Manager & Principle EngineerGtsi Mar 2008 - Jul 2009Chantilly, Va, UsTechnical Lead on IT/networking/applications projects -nationwide rollouts of servers, networked storage, virtualization, network management applications, and backup and recovery systems for Federal and civilian customers.• Managed deployments including systems design, application piloting methodology and acceptance testing criteria. • Developed architecture design to consolidate multiple OEM vendor products into single integrated solution.• Served as the services liaison with GTSI Corp’s strategic partners (including Microsoft, HP, and Citrix)• Worked closely with GTSI professional services organizations to improve implementation strategies and created a standard deployment WBS.• Managed hardware implementations for both GTSI employees and 3rd party subcontractors across multiple nationwide projects. • Documented known risks, developed back out plans and alternatives to mitigate issues, handled escalation of problems encountered during project engagements. • Coached engineering team members to meet performance expectations surrounding the professional services business unit.• Negotiated SLA’s and ensured compliance for existing and new partner requirements. -
Managing MemberVetmis, Llc Jan 2006 - Feb 2008• Provided Citrix and network management consulting services to various clients in multiple, nationwide locations.• Provided implementation strategy and roadmap that increased infrastructure reliability and provided a cost effective path for growth.• Fit gap analysis between current configurations, bench marked goals, and future infrastructure requirements.• Managed technical services teams in three geographically disperse locations covering desktop support and application support (SQL, Exchange, Network monitoring and various custom applications).
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Mgr. Of Engineering, Sr. System Analyst, Sr. Systems EngineerPrevious Employment 1997 - 2006Manager, Engineering - ApptixManager, Engineering - InterliantSr. System Analyst - Edison Mission EnergySr. Systems Engineer - MicroAge
George Velasquez Skills
George Velasquez Education Details
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Northern Virginia Community CollegeInformation Technology -
Training And Certifications
Frequently Asked Questions about George Velasquez
What company does George Velasquez work for?
George Velasquez works for Kforce Inc
What is George Velasquez's role at the current company?
George Velasquez's current role is Senior Technical Leader.
What is George Velasquez's email address?
George Velasquez's email address is ge****@****hoo.com
What is George Velasquez's direct phone number?
George Velasquez's direct phone number is +142588*****
What schools did George Velasquez attend?
George Velasquez attended Northern Virginia Community College, Training And Certifications.
What skills is George Velasquez known for?
George Velasquez has skills like Data Center, Program Management, Enterprise Software, Cloud Computing, Servers, Virtualization, Itil, Networking, Sdlc, Project Management, Integration, Software Documentation.
Who are George Velasquez's colleagues?
George Velasquez's colleagues are Billie Welch, Ashley Lombardi, Erika Rose, Abby Halla, Derick Burnett, Rhonda Adams, Hasan Khan.
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