Technical Systems Analyst
CurrentResponded to reseller/customer inquiries including general assistance with site functionality, troubleshooting applications, GPS data problem solving and activity analysis issues. ‣ Continuously being proactively aware of product changes, bugs, and updates in order to properly troubleshoot issues and relay the most accurate information. ‣ Communicated with developers and engineers in regards to issues related to firmware and software to help improve product quality. ‣ Participated in activities designed to improve customer satisfaction and business performance. ‣ Aided in other departments i.e., provisioning, quality, and testing. Skills : Databases · Customer Relationship Management (CRM) · Application Programming Interfaces (API) · Zendesk · User Interface Design · Microsoft Excel · Microsoft Office · Jira