Reply automates one-to-many communication for you and your team - dramatically scaling your outreach capability, while keeping it 100% personal.

Responsibilities:• managed existing product portfolio (B2C/B2B virtualization products)• led a cross-functional team of developers to create custom solutions and features based on customers’ requirements• coordinated Developers, Sales, QA to ensure quality and timely delivery• managed communication between Russian-speaking teams and international customers on specific projects• generated new corporate deals, brought new customers and partners, negotiated contracts, licensing, pricingAccomplishments• secured contracts with VMWare, Igel, Microsoft, HP, Raiffeisen Bank and others.

Responsibilities• sold software via email, phone and online chat• was responsible for handling key corporate accounts• trained and supervised sales staff• guided clients through the purchase process, advised on licensing and pricing• generated leads through social media, referrals, networking events• registered and worked with resellers worldwideAccomplishments• implemented new sales techniques and lead generation processes• as head of sales ensured the department met sales goals for 7 quarters in a row

Responsibilities:• provided first and second level customer service via email, phone and live chats• performed remote troubleshooting via Teamviewer, LogMeIn etc.• guided customers through the problem solving process• ensured proper recording, documentation and closure of issues• escalated certain issues to higher level of support and/or developersAccomplishments• improved the company’s response time from 24 hours to 30 minutes• improved the quality of the company’s English-speaking support which lead to the customer satisfaction increase by 40%• initiated the revision of the company’s support policy to exceed customers’ expectations (follow-up calls, live troubleshooting sessions, complimentary licenses etc.)

Responsibilities:• collaborated with developers and designers to create video games for iOS, Android and Flash platforms• communicated technical and user requirements with clients, developers and designers, outsourced tasks to contractors• negotiated sales conditions with customers• helped design UI elements• managed marketing campaignsAccomplishments:• successfully launched 5 web and mobile titles• secured a sponsorship contract for the iOS and Android title “Swish”