Our numerous services are designed to find where we will be the most help. After our consultations, you will be presented with several options to correct the issues or gaps that are found and may include options that lie beyond our standard services if we feel it would best meet your needs. At WhiteDrgn IT we pride ourselves on truly wanting to help FIRST.

Network infrastructure and general IT support for business customers

General IT support for local residential cusotmers

Sole IT support for a Class 1 Hotel and Casino

Build, Maintain, deploy, troubleshoot, and support all IT assets for Southwest Gas

Integrated various POS systems using various medium into the survalance system. Suggested, implamented, and tested new and changed procedures.

Troubleshot high value business customers networks. Resolved with the ISP connection and equipment using a variety of tools.

Desktop support for multiple corporate locations In the Las Vegas area. Set up and supported all internal computers, tablets, and mobile devices.

Managed all aspects of the day to day network operations for the corporate office and all 36 remote properties.

• Manage and maintain network infrastructure for 20+ small and medium size businesses• Set up and maintain Cloud Workspace environments• Set up and maintain Virtual Servers, Switches, Routers, and Workstations using VMware Vsphere and ESXi hosts• Set up and maintain Active Directory and Exchange for 20+ small and medium sized business• Diagnose and repair Physical Hardware for servers, desktop PCs and laptops• Configured and installed routers, switches and wireless controllers.• Maintained company servers, computers, printers, cables and other equipment.• Drafted training materials• Responded to all client requests for technical support by phone, email and the inter-office chat service.

• Provide customer support via approved communication methods for issues reported to the Client Services Support Centers. • Ensure that the Support Center call overflow is answered within 3 rings. • Provide 1st level support, diagnose reported issues and advise customers on steps to correct the problem. • Escalate problem cases to the Senior Product Specialists for resolution with complete and accurate documentation. • Work with clients to ensure product configuration and operational policies and procedures are optimized for use of the PSMS software. • Maintain CRM with complete and accurate documentation for all issues and correspondence relating to a reported customer request. • Use standardized tools developed and provided by PAR Springer-Miller for customer support and problem resolution. • Work with the Support team and other departments as necessary to ensure consistent and accurate problem resolution. • Maintain confidentiality in all matters related to personnel, company operations and financial matters, both for customers and for PAR Springer-Miller Systems. • Serve as an expert resource to other departments as required. • Work with all departments to enhance customer service. • Educate customers and actively encourage participation in the Host Users Group organization and on Springboard. • Work closely with Installed Accounts Sales Managers and Client Services Account Managers when any sales opportunity presents itself. • Keep Support Management updated on the status of projects. • Complete assigned projects in a timely manner • Other duties as assigned.

Support high value business customers with complex technical issues involving phones, internet connection cards, and Sprint services.Used outside of the box thinking to resolve issues that may or may not have been caused by Sprint products and services. Assisted BWTS (Business Wireless Tech Support) Leads by answering questions and taking escalation for fellow reps when additional floor support was needed.Completed several I-learn courses in both leadership and communication.Piloted the Next Call Resolution Team and help mold the program into what is now the lead team which is comprised of Leads.

Supported customer service sales rep I with handling complex customer situationsTook customer escalation and resolved customer issuesTrained reps in both new and existing policies and practicesCoached reps that were under performing helping them to work up to standard.

Resolved complex customer issues.Supported customer accounts by offering new rate plans and products to ensure the customer has the products and services they need.Assisted Customer Service Sales Rep II by answering question for fellow reps while they were indisposed on escalations.

Responsible for all aspects of running and maintaining a Third Party Sprint Retail LocationHired, trained, monitored and coached new sales repsCreated customer tracking data base in Microsoft Access that is still used today.