George Dickerson Email & Phone Number

Cincinnati Ohio

Day to day support for Walnut Hills High School and Spencer Center for gifted and talented students.

Cincinnati Ohio

I am part of the JW Affinity organization supporting Cincinnati Public Schools IT needs. I along with 6 other highly skilled individuals support the 40 K through 6 schools in the system.

Sharonville, Ohio

We are a fledgling help desk for Duke Energy. We support field technicians, call center staff and office employees in all corporate offices.

Worked in Tools and Business Operations to on-board and decommission network and server devices. Created and implemented templates for HP Service Desk and designed templates that were later used when we migrated from Service Desk to Service Now.

209 West 7Th Street

Temporary projects for CBTS Professional Services providing desktop support for Clark Regional Hospital in Winchester Kentucky and Columbus City Schools.

ENOC Technician II•Constantly monitored wide area network circuits, network hardware, and servers for 1000 commercial accounts. Regularly exceeded expectations for customer SLA, alerting customers and trouble shooting outages in conjunction with circuit carriers and engineers for speedy resolutions. Followed up with customers to assure their satisfaction. •Maintained critical service desk database; ensuring accurate equipment data for ENOC personnel, and engineers for timely resolutions of issues.

Systems Analyst•Lead help desk analyst; quickly trouble shooting PC, Server, printer and similar IT equipment. Ensuring a timely resolution and reducing down time.•Administered network connectivity for all capable equipment; Increased productivity by networking equipment previously used only as stand alone devices. •Redesigned and implemented backup strategy reducing overhead and time needed for mission critical backups. •Designed and implemented operating system upgrade for 400 PCs. Created scripts to facilitate automated user data transfer to and from a network share. Wrote instructions for non-technical personnel in performing complex tasks, ensuring minimal down time and completing task ahead of schedule. •Created batch files for automating software installations reducing downtime on end user equipment and enabling personnel to perform installation projects ahead of schedule

Field Service Technician•Senior technician; quickly diagnosed problems with PCs, printers, facsimile and photocopy equipment on customer premises or in house. Maintained customer productivity by reducing equipment down time. •Prevented potential down time by performing regular maintenance on customer equipment covered by maintenance agreements

Electronics TechnicianQuickly diagnosed and repaired all brands of consumer audio componants.