As a Web Production Lead I'm acting as a single point of contact for clients of the Concentrix Web Production Center. I coordinate various internal and external stakeholders to achieve on-time content publishing on client’s web sites for Germany, Austria and Switzerland in the highest possible quality and in accordance with client’s brand design guidelines and general web standards.Ownership of a specific project for which I monitor and maintain various targets (on time registration, first time acceptance, data quality)Responsibilities • Manage client expectations, negotiate reasonable targets acceptable to all stakeholders; • Plan and organize my own workload at all times to ensure successful delivery of projects with velocity; • Take ownership of the assigned project(s), predict potential issues and prevent them using knowledge and skills; • Coordinate virtual teams spread across the globe to achieve commitments; • Establish and maintain long-term relationship with the assigned client; • Pro-actively identify areas for improvement or business expansion; • Presenting project updates to all levels of the company with confidence and clarity; • Working with CMS and PTT tools; • Monitoring and controlling the finished product using HTML, JavaScript and CSS on multiple devices and platforms to ensure proper functioning.

As a Web Production Support my main role is to assist the Web Production Leads with their tasks and take over any tasks that are of high priority. The centre acts as a single point of contact for clients of the Concentrix Web Production Center department. The main goal of the day is to achieve on-time content publishing on the client’s web sites by strictly following the client’s brand design guidelines, needs and matching with general web standards on all devices and browsers.Main responsibilities: • Managing client expectations, negotiating reasonable targets acceptable to all stakeholders and discussing ways in which this can be achieved in the most efficient way; • Self-planning and organizing the workload at all times to ensure successful and on-time delivery of projects; • Take ownership of the assigned project(s), predict potential issues and prevent them using your knowledge and skills; • Coordinating of several virtual teams spread across several countries to achieve the necessary targets; • Establishing and maintaining a relationship with the client when covering Web Production Leads; • Pro-actively identifying areas for improvement or business expansion; • Facilitating training and induction of Web Builders in Sofia.• Pro-actively identifying areas for improvement or business expansion;• Facilitating training and induction of Web Builders in Sofia.

Main responsibilities:• Manage large amounts of inbound and outbound calls for the UK brach of Honda in a timely manner;• Follow communication “scripts” when handling different topics;• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;• Seize opportunities to upsell products when they arise;• Build sustainable relationships and engage customers by taking the extra mile;• Keep records of all conversations in our call center database in a comprehensible way;• Frequently attend educational seminars to improve knowledge and performance level;• Meet personal/team qualitative and quantitative targets;• Since December 2015 I had the role of Buddy Champion, and I was in charge of the nesting / buddy-up period of all newcomers in the account with a total of 50 people being under my care.

"Voina i mir" (voinaimir.info) is a Bulgarian commentary website, which I started as a personal blog for sharing my thoughts about politics, history, economics and culture. It has since grown into a full-fledged website with several regular authors and dozens of guest authors. For 2021 we have had a total of 350 000 unique visitors from Bulgaria and the Bulgarian diaspora abroad with a total budget for marketing of $0. All of the reach has been purely organic and some of the articles have since been reprinted in some of the biggest media outlets in Bulgaria - Nova TV, bTV Media group, the newspapers "Sega", "Dnevnik", "24 chasa", as well as the websites Investor.bg and Offnews.bg. Main responsibilities:• Ensure that the facts, dates, and statistics mentioned in the articles and columns are factually correct and have the proper bibliography;• Read and make necessary changes in the articles written by the authors;• Develop various stories and content ideas by considering the audience appeal;• Suggest the authors to make necessary changes within the documents if necessary;• Make sure that the core principles of the media are followed - freedom of speech being a must.

Main responsibilities:• Preparing offers for used and / or broken down merchandise for the Canadian retailer Sears;• Discussing the offers made with the clients over the contract they have signed and confirming the exact extent of the coverage;• Coming up with on the spot solutions for individual cases that are outside of the standard procedure.

• Writing and translating articles and preparing my own column "Graph of the Day";• Managing financial spreadsheets and tracking stock prices and earnings results on a daily basis;• Writing and translating articles on main political events that affect the stock markets;• Writing feature articles periodically on specific aspects of leading world companies’ financial performance (e.g., M&A, R&D, etc.).

Full time English teacher of 8th graders. Filed documents, project management

I taught English to 8th graders.

Direct sales.