Position's responsibilities include:The handling and resolution of technically complex cases related to the services andproducts offered by the company.The handling escalated cases by Level 1 and 2 Technical Supportteam members.The review, assessment, and compilation of comprehensive reports on theperformance of team members.Active communication with members of various departments toachieve goals.The reporting, tracking, and communication the resolution of bugs in theinternal and client-facing systems.Actively participating in the implementation, testing,development and support of new features and services.

The position's responsibilities included:Assisting customers with technical issues related to theservices and products offered by the company.Assisting customers with application-related issues.The handling of Billing-related inquiries.

The position's responsibilities included:Providing rudimentary support to customers in regard topayments, setup of applications, and email.Performing verification calls and fraud assessments.Increasing sales and revenue through upsells.Reduce service cancellation percentiles.Manage support flow.