Georgi Radev Email and Phone Number

• Responsible for leading projects related to Identity and Access management services• Responsible for creating, improving and developing IT project processes

• Responsible for set up new projects providing Identity and Access management services• Responsible for creating, improving and developing IT project processes • Leading a team of high technical experts during transpiration and transformation phase • Responsible for customer relations• Engaged in pre-sales consultations• Acting as a main escalation point • Providing discipline and performance feedback• Responsible for achieving all performance related targets and KPIs• Participate in recruiting process• Technologies covered as services by the team: Microsoft Active Directory Single Sign On and Federated Identity Microsoft Azure User Provisioning - Microsoft FIM/MIM

• Leading multiple teams• Working with several team leaders • Providing discipline and performance feedback• Responsible for achieving all performance targets and customer satisfaction targets• Participate in recruiting process• Acting as a main escalation point• Creating stability and improvement plans for different cervices• Keeping customer relation

• Leading a team of 25 employees. • Providing discipline and performance feedback• Manage Availability and Utilization of resources• Manage staff in preparing work schedules and assigning specific duties.• Responsible for achieving all performance related targets and customer satisfaction targets KPI and CSI• Participate in recruiting process• Handling customer escalations

• Troubleshooting and resolving issues. • Working with specific monitoring products like HP Operations Manager.• Installing and maintenance of test systems on different platforms – Windows, Linux, VM. • Working with ticket system.• Communication with customers by phone and email.