• Determining budget, objectives and requirements - including brand specific elements, levels of production etc., entertainment and catering required• Project and team management• Budget management • Maintaining a solution driven approach to issues and last-minute revisions pre, during and post event • Liaising with agencies, as well as venues, vendors and third-party logistic teams• Scheduling comms with key details regarding event information• Performing tasks and duties to support functional elements on the day of event• Ensuring working files are updated regularly, as well as undertaking heavy admin tasks surrounding complex global logistical requirements • Managing stakeholder expectations • Coordinating the creation of digital assets • Meeting tight hard deadlines• Maintaining a high level of attention to detail and multitasking throughout projects – including requirements to plan multiple events concomitantly

Returning to a previous employer for a temporary role; I had two core responsibilities which consisted of organising and collecting insurance claims on behalf of one of BMT’s subsidiary companies; in addition to managing a process of novation, as a result of an internal reorganisation. Tasks included:• Data management – creating an operating system which enabled multiple accounts departments to track payments/direct settlements and fee collection across 200+ cases, as well as a paper trail that consolidated this information• Contract Novation – personally contacting all of our customers and suppliers to notify them of the novation between two subsidiary companies. This process challenged my organisational skills as each customer/supplier had differing contact preferences, as well as challenging communications when outlining how their contract/project would be affected• Accounts Payable – assisting with the requirements of the end of financial year audit• Process/pathway mapping – establishing a new Insurance Claims process after taking on additional duties undertaken previously by a colleague who had to take early maternity leave, and unable to leave any handover

Jigsaw is a document and data management business that has revolutionised the way people with disabilities receive job training, work experience, career opportunities and assistance in transitioning into mainstream employment. My role was to manage a team of 15-20 Trainees, all with extremely different capabilities and support requirements. Day-to-day duties consisted of:• Extensively planning hour-to-hour schedules for each individual Trainee; taking into consideration individuals government funding• Adhering to monthly targets• Create innovative solutions/training and development plan for individual Trainees• Management reporting, including completing target spreadsheets and writing up daily progress reports • Ensuring all work is completed to a high standard and aligns to the correct guidelines• Dealing with ad hoc requests/problems• Maintaining an understanding of Trainees way of learning depending of their individual learning disability

Marketing and PR support activity but specifically:• Overseeing departmental budget spreadsheet and processing invoices with finance team• Supporting the operating companies within the Environment partnership with marketing requests• Management of PR reports• Updating customer contacts database with changes as required. Cleansing customer and BMT staff data for distribution via email and distribution house.• Collation, measurement and delivery of a monthly marketing report detailing statistics for the department and effectiveness of campaigns• Maintaining a centralised repository of exhibition event material and managing the requirements of operating companies with regards to exhibition kit, corporate merchandise and corporate publications• Event management: Booking venues, ordering exhibition material, catering, IT requirements for, and attendance at (where necessary) group managed exhibitions and events.• Managing the upload of marketing material (photographs, brochures, press releases) to various on-line libraries, group intranet and social media sites• Compiling and distributing a bi-monthly marketing update for all BMT companies• Managing a centralised online corporate gift repository and supporting the acquisition of branded material by operating companies• Updating a directory of BMT contacts for group-wide distribution• Assisting with new build of website areas and sourcing content / images• Adding events to on-line calendar on intranet and website• Increase expose of events through email campaigns, website and social media• Supporting corporate and subsidiary companies with ad hoc marketing projects• Creating and distributing a bi-monthly press poster of BMT press activity• Updating a directory of BMT contacts for group-wide distribution

• High volumes of telephone B2B sales during promotional periods• Order processing and prioritising; Stock management and updates• Maintenance of all documentation in line with auditing requirements • Query and complaint handling• Customer order confirmation processes – both system based and personally• Reporting and order categorising using Sage• Database management and maintenance • Account management and up-selling• Inputting processes• Insight generation and targeting

• Managing a team of 4-6 people• Team motivation• Ensuring health and safety rules were followed at all times• Ensuring the preparation and serving of food/drink met health and safety requirements• Shift and holiday planning for staff members• Submitting stock takes and reports to Head Office• Completing stock orders and closing requisitions• Customer loyalty strategy