Customer Care Advisor
Professional customer service role, skilled in managing tasks like email correspondence, outbound calls, and chat support, ensuring GDPR compliance, and efficiently handling complaints, queries, and administrative duties under tight deadlines. Utilising and developing skills in Interflora systems such as iAdvice, Conversocial, Rosegold, Liberty and DMS to aim for efficient customer solutions and ensure processes are done correctly for quick resolutions on Interflora resources. During my time at Interflora, I had an opportunity to volunteer at the Interflora World Cup, where I helped and experienced the event for two days. I regularly want to support and develop Interflora by volunteering for projects and focus groups such as Project Toast to see how we can improve our processes to achieve effective customer service.