Currently carrying a case load of 35, creating files & folders, notes, documentation, ROI, linking clients to food, clothing, community resources (Voc. Rehab., programs for housing, TX. [NA, AA], DV support, Legal Aid, setting up transportation for clients to make doctors' appointments, assisting clients get linked to applications for health benefits, food stamps, & medication.

As a CPSS I had a case load of 20-25 clients also linking clients to community resources (food, clothing, housing, Voc. Rehab., etc.), transportation to appointments (doctors, court & TX.), facilitate groups, monitor groups, notes, documentation (faxing, requesting records), ROI, perform drug testing, & coordinated events for clients. I filled in @ detox, did rounds & documenting what I observed, answered the phones, checked clients in, lead a recovery group (NA).

• SELF HELP: CULRIVATING THE INDIVIDUAL’S ABILITY TO MAKE INFORMED, INDEPENDENT CHOICES. HELPING THE INDIVIDUAL DEVELOP A NETWORK OF CONTACTS FOR INFORMATION AND SUPPORT BASED ON EXPERIENCE OF THE SUPPORT SPECIALIST.• SYSTEM ADVOCACY: ASSISTING THE INDIVIDUALTO TALK ABOUT WHAT IT MEANS TO HAVE A MENTAL ILLNESS AND/OR A SUBSTANCE ABUSE ISSUSE TO AN AUDIENCE OR GROUP. • INDIVIDUAL ADVOCACY: THE SUPPORT SPECIALIST ASSISTINGAND/OR GUIDING THE INDIVIDUAL DISCUSSING CONCERNS ABOUT MEDICATION OR PHYSICAL ILLNESS W/ MEDICAL PROFESSIONALS WHEN REQUESTED. HELPING THE INDIVIDUAL LEARN SELF-ADVOCACY.• WHOLE HEALTH INTERGATION: SUPPORTING THE PERSONAL W/ THEIR EXPECTIONS OF TOTAL HEALTH AND WELLNESS. PROVIDING LINKS TO EDUCATION AND COMMUNITY RESOURCES PRETAINING TO HEALTH WHILE IMPLEMENTING SKILLS LEARNED TO ACCOMPLISH OVERALL LIFE, HEALTH, WELLNESS AS WELL AS MANAGING MHSA AND MEDDICAL ILLNESSES AS THEY MAY OCCURR. • PRE AND POST CRISIS SUPPORT: ASSISTING THE INDIVIDUAL W/ THE DEVELOPMENT OF CREATING AND USING A PERSONAL CRISIS PLAN, WHICH WILL GIVE THE INDIVIDUAL THE TOOLS TO RECOGNIZE THE SIGNS OF RELAPSE, PROVIDE THE KNOWLEDGE AND SKILLS THAT CAN ASSIST W/ PREVENTION OF RELAPSE WHETHER MENTAL AND/OR W/ SUBSTANCE USE.• HOUSING: TO INQUIRE THE GOALS OF THE INDIVIDUAL CONCERNING LOCATION, FINANCES, SIZE OF FAMILY. SUPPORT SPECIALIST WOULD NEED TO INQUIRE WHAT CLIENTS EXPERIENCE AND RESPONSIBILITY CONCERNING PAYING BILLS ON TIME, BUDGETING, AS WELL AS MAINTAINING A HOUSEHOLD (NUTRITION, LAUNDRY, CLOTHING, CLEANING ETC.)• EDUCATION/EMPLOYMENT: ASSISTING INDIVIDUAL W/ RESOURCES FOR GAINFUL EMPLOYMENT AND/OR INDIVIDUAL’S CHOICE TO FURTHER THEIR EDUCATION WHILE ASSISTING W/ COMPLETION OF APPLICATIONS, APPLYING FOR FINANCIAL AID, GRANTS AND/OR SCHOLARSHIPS.• RECOVERY: INTRODUCING INDIVIDUAL TO A SUPPORT SYSTEM THAT WILL ASSIST W/ BUILDING A FOUNDATION PLANTED IN RECOVERY, CHANGING A MIND SET, REDUCING ISOLATION, AND ENGAGING INDIVIDUAL IN SUPPORTIVE ACTIVITIES

• PROVIDES ACTIVITIES THAT ARE INDIVIDUALIZED, RECOVERY –FOCUSED GIVING CLIENTS TOOLS TO MANAGE THEIR OWN RECOVERY.• ENCHANCES THE DEVELOPMENT OF COPING SKILLS, AND NATURAL SUPPORT.• LINKING CLIENTS TO COMMUNITY RESOURCES PERTAINING TO CRISIS ASSISTANCE EDUCATION, EMPLOYMENT, HOUSING, MEDICAL (MED. ASSISTANCE, MEDICAL COVERAGE AND PRIMARY CARE PHYSICIAN), NUTRITION AND TRANSPORTATION.• PRE AND POST CRISIS SUPPORT: ASSISTING CLIENTS W/ DEVLOPMENT OF A PSYCHIATRIC ADVANCE DIRECTIVE, HELPING W/ A WELLNESS PLAN AND/OR RECOVERY.• PROVIDE SERVICE NOTES INDIVIDUALIZED AND/OR GROUP SETTINGS.• DEMONSTRATING THE ABILITY TO WORK AND BUILD POSITIVE RELATIONSHIPS IN A PERSONAL AND/OR PROFESSIONAL SETTING W/ THE COMMUNITY, EMPLOYER, ORGANIZATIONS AND RESOURCES.• ASSIST FACILATATING GROUP PROVIDING HONEST, POSTIVE FEEDBACK, MODLING LIFE EXPERIENCES TO MAKE CLIENTS AWARE THEY ARE NOT ALONE IN THEIR STRUGGLES. GAINING THE ABILITY TO SUCCEED AND NAVIGATE THROUGH LIFE/RECOVER WITH THE TOOLS GIVEN IN PH (PARTICIAL HOSPITALIZATION).• MONTHLY AND QUARTERLY REPORTS TRACKING SERVICES, AGE GROUPS, ETHNESITY AND GENDER.• AS OF 3.9.21 INSERTIVE ENGAGEMENT; REACHING OUT TO CLIENTS WHO HAVE NOT ATTENDED AS SCHEDULED OR FOLLOW THROUGH W/ INITIAL START DATE. WELLNESS CHECKS THROUGH PHONE CALLS OR PHYSICAL VISITS.

• Coordinating daily transportation for consumers regularly scheduled appointments.• Troubleshooting emergency and unscheduled appointments.• Assigning duties to Mother Advocates; fueling vehicles, cleaning vehicles inside and out. Picking up donates and organizing a clothing closet, making a schedule for consumers to go into the clothing closet. Maintaining first aid kits and universal kits.• Orientation for new consumers.• Servicing Lunch and snack• Purchasing for supplies; snacks, drinks, diapers, eating utensils, paper plates etc. • Participating in regularly schedule training classes; CPR, CPI, Relias (see attachment for list of training)• Facilitate training for OAIV Medical Records position.• Facilitate and/or assist in training for new MA’s.• Talley monthly transportation totals.• Creates monthly transportation schedule.• Provides supportive counseling• Assists supervisor with paperwork and locating missing documentation.• Assists consumer in the community as arranged by the case coordinator.• Covers for MA’s (Mothers Advocate) as needed.• Finds coverage for absent MA’s.• Provides transportation.• Communicates daily with the team.• Collects Transportation Logs weekly.

03/2012 – 01/08/2019OA IV MEDICAL RECORDS, CASCADE SERVICES/ COMMUNITY CHOICES INC.• Creating and complete data entry for all files for new and existing consumers (Intake, Progress notes and residential charts)• Complete medical records request for outside agencies and consumer request.• Facilitate training for OA III (Receptionist) position. Providing coverage for lunch or in the absence of OAIII.• Provides clerical assistance.• Provides general support services to administrative and clinical staff.• Maintain all medical records.• Maintain office files.• Typing, faxes and copies.• Monitor inventory of office and clinical supplies.• Disturbing supplies to staff and assisting with supplies needed for residential program. • Receiving incoming calls, resolves questions and seeks information to assist individuals in a proper manner.• Receive consumers, staff and visitors.• Providing Case Managers with consumer information that assist in linking client to the proper services.• Monthly reports:1. Monthly Program Reports2. Quarterly Reports3. Correspondence for staff4. Purchase orders5. Incident/Accident Reports• Record review• Safety Committee• Performs other duties as requested by their supervisor within the scope of the job.

• Taking referrals over the phone, answering questions about the program such as qualifications, location, treatment and the residential program.• Data entry, faxing, scanning, providing information on attendances, daily reports of consumers entering and leaving the program.• Disturbing supplies to staff and assisting with supplies that are needed for residential program.• Scheduling appointments, meetings and conference rooms.• Directing calls to appropriate staff. • Responsible for the vehicle keys.• Making staff aware of vehicles that are available and which ones are in the shop.• Staff attendances.• Printing and filing UA’s.• Sending out emails for events that are work and/or non-work related but apply to staff.

• Monitoring the consumers every two hours and documenting the observations.• Transporting to treatment, doctor’s appointments, hospitals, meetings, grocery shopping, laundry mats, and assist with picking up children from school, etc.• Monitoring consumers take medication, picking up medications and securing them in a medication cart. Logging in medications, documenting on MAR sheets, PRN’s, Control Substances forms.• Disposal of unused medication, release medication to consumers that have been discharged.• Cleaning apartments. • Preparing for state inspections.• Coordinating sponsorship report.Assisting in planning events such as movies, walks, play dates for the children.