Responsible for managing bank-wide compliance activities and programs of appropriate compliance policies, procedures, major compliance initiatives, vendor management and customer complaint reporting. Responsible for supporting various business units in the Bank regarding compliance issues and the documentation associated with these duties. Research and monitor federal and state banking laws, regulations, and regulatory changes. Monitor the follow-up of regulatory and audit findings as well as work closely with other business units to ensure satisfactory ratings of general compliance and related regulatory examinations. Proactively navigate exams, including determining the best ways to handle requests from examiners and providing full and relevant context to prevent undue concerns

•Liaison between JPMorgan Chase and external auditors (including federal and state regulators, GSEs, and Private Investors), for exams performed with mortgage banking. Manage all scheduled onsite and desk audits to ensure satisfactory exam outcomes. Provide audit management and subject matter expertise.•Review examination requests for information to determine and execute the scope of the audit. Direct the accumulation and validation of documents and data to comply with the request. •Develop a cohesive and effective partnership with Senior Business leaders, Control Teams, Legal, Compliance, Audit, Operations, and individual business units to respond to examination matters. Prepare business partners for examination interviews ensuring areas of concern from each department are addressed.•Communicate audit findings and remediation steps to senior management for decisioning and appropriate action. Coordinate with business partners and control groups to ensure effective action plans are developed to remediate issues. •Catalog and maintain accurate records of all audits, tracking all issues and ensuring escalation as needed. Partner with business management, control teams, legal and compliance to develop written responses to examination requests and final examination reports. •Provide strategic, clear, and regular updates and advice to management regarding significant matters, including without limitation, potential issues requiring timely escalation and resolution. •Prepare business partners for examination interviews; ensuring areas of concern from each department are addressed.•Proactively manage exams, including determining the best ways to handle requests from examiners and providing full and relevant context to prevent undue concerns. •

Manage a team of collectors to minimize delinquency. Approve repossessions as needed to protect the bank's assets