On April 2nd of 2019 my youngest son Michael was diagnosed with a terrible neurodegenerative disease called SPG50. Since that day my husband and I have been working to give Michael and children like him affected by SPG50 a better life!

Collaboratively work with Global Product Operations and Project Delivery teams to ensure initiatives are being consistently and accurately managed and reported. • Ensure reporting consistency and audit compliance across Global Product Operations.• Responsible for maintaining the day-to-day relationships and communications with the Accountable Executive and/or delegate and with the stakeholders necessary for the success of various projects.• Streamlining PMO reporting and financial process, introducing and implementing standardized and scalable methods (report automation, SOPs, consistent reporting templates, etc.) to align with cost containment measures.

Successfully manage all aspects of the project life cycle for a number of small to medium complexity projects while exercising accountability for up to 10 team members. Accountable for defining, planning, orchestrating and delivering project associated deliverable.•Manage and mitigate all project risks, change requests and issues, including various communications and escalations as needed.•Ensure all necessary project documents are completed - including status reports, charter, resource and contingency plans, and other related PM artifacts compliant with PMO standards.•Produce and validate monthly financial forecasts and project audits•Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status Key Projects Dion “TRAC” – managed multiple releases of TRAC version upgrade to accommodate new FATCA reporting requirementsMRP - managed the development and testing of MRP environment upgrade to synchronize versions of AIX and DB2.Informatica - managed versioning upgrade as well as testing of 580 maps in the MRP Informatica repository.

Provided support to Project Managers in the effective management and control of projects, principally in the areas of project planning, project monitoring, roadmap delivery and detailed resource plans. Key projects included AML Program, FATCA Reporting, Customer Risk Scoring and Statutory Reporting Data Mart.•Assisted Project Managers with the development of project artifacts including charter, resource plan, contingency plan, and related PM artifacts.•Supported Project Managers in monitoring and controlling project activities including: risk, issues, status, communication, planning and execution.•Assist in managing/validating financial forecasts and provides on-going reconciliation of resources and other related project expenditures.•Performed various project administration tasks, including coordinating meetings, taking meeting minutes, forwarding communication, and performing maintenance of project tracking logs

Managed general departmental needs; ordered supplies, took care of logistical requests, tracked departmental attrition, processed all HR-related requirements for new/temporary/contract employees and co-op students.•Created and managed departmental website via Microsoft Share Point.•Coordinated and organized department related special events for 100-150 staff members. Examples include Wine Tour in Niagara, Kayaking Team Builder quest in Grand River Valley, Tree Top Trekking at Horse Shoe Valley, and Harbor Front Scavenger Hunt.•Prepared and maintained expenses and travel claims including, credit card payments, reconciliation of financial transactions with expense account; analysis and verification of out of pocket claims, travel claims and invoices prior to forwarding for approval.•Managed and monitored calendars for 3 Sr. Managers, this included scheduling of appointments, coordinating agendas, dispatching meeting invitations, booking meeting rooms, preparing and maintaining meeting materials, business presentations and other department files.

Coordinating, and managing the day to day activities and assignments for 6 casual staff members. Created weekly work schedule and ensured that daily tasks were completed. •Trained and developed all new hires within department. This included facilitating training and orientation sessions for new team members.•Determined the duties and responsibilities of individuals in a team.•Analyzed the individual performance of each team member and motivated them to perform even better.•Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.

Acted as back up for all jobs within Transactional Processing in instances where employees called in sick or required help due to high work volume.•Trained and developed junior staff in line with department objectives. This included training all new hires via job shadowing and verbal direction.•Helped develop operational keying guides and templates, which were used as orientation guides for all new hires within Transaction Processing.•Performed routine administrative tasks, such as organizing and maintaining administrative records, as well as data entry as required.

Promptly and accurately processed customer transactions, investigations, and amendments to accounts, in a professional, knowledgeable and efficient manner. •Operated and balanced cash, processed financial/non-financial transactions.Typical transactions included receiving deposits, cashing cheques, handling over-limits ABM requests and coin orders, selling drafts/money orders/traveller’s cheques, foreign currency, cheque certification and processed payments.•Trained new staff to perform CSR duties included balancing cash, validating money orders and general selling techniques. •Ensured clients received quality service by responding directly to inquiries, instructions, and service requests.•Identified customer needs and matched with appropriate products/services using relationship-selling techniques.•Consistently met all sales targets as assigned by district managers.•Maintained joint custody of combinations, engraved forms, and branch keys