• I work on an ad-hoc basis providing administrative support to the company.• Formatting documents.• Organising files.• Working with consultants providing administrative support as required.

• I am responsible for the maintenance of high-quality relations with partnerschools, ensuring that all aspects of compliance are met.• I am the first point of contact for all in-coming enquiries.• I work with our finance team to ensure invoices are raised and paid on time.• I plan and take minutes for governance meetings.• I analyse and present trainee data during internal key stakeholder meetings.• I run the recruitment of trainees, leading the practical organisation of interviewdays and liaising with potential candidates.

• Supporting the directors to achieve their business objectives.• Managing personal and business correspondence on behalf of the directors.• Diary management.• Minute taking.• Researching and organising events.• Booking and arranging travel, transport and accommodation.

• Preparing insurance documents, to be used by brokers• Dealing with email and telephone requests from clients and brokers• Following demanding and detailed checklists• Working on policy documentation for new business, renewals and endorsements• Using in-house databases and MS Word to create and amend documentation

• Managing academic library accounts.• Working with other departments to ensure orders are received within a timelymanner.• Chasing publishers on outstanding orders.• Problem solving within our team.• Answering customer questions via phone and email.

• Working with academic public libraries.• Using a CRM system to generate customer reports.• Answering customer queries over the phone and via email.• Order processing.• Raising invoices and credits.• Working with other departments to make sure clients received requestedchanges to orders in a timely fashion.