Directed patient engagement in the Plastic Surgery Department by selling the surgeon’s expertise, care and craftsmanship to book initial consultationProvided patients with in-depth presentation regarding surgical procedures, previous patient testimonials, and quality assurance maintaining a 80% conversation rate for patients from initial consultation to surgeryIncreased provider’s cosmetic surgery portfolio by 65% over a two year periodCoordinated patient scheduling for 3 physicians assistants, triaging patients and strategically assigning PAs basedon appointment type, suite availability, patient timelines, authorizations and surgeon’s preferencesCollaborated with research assistants to coordinate trials, planning all visits 1 month in advance to ensure trialparticipants are on track to meet with the clinical teamIncorporated 10+ new medical devices and products for the department following buying procedures, budget and patient needs

Developed patient surveys, interviewed patients to understand areas for quality improvement, and presented outcomes, insights, and recommendations to clinic leadershipPromoted to train 10 new hires on EMR, COVID processes, office procedures, inventory ordering, and patient flow processesCollaborated with COVID task force to modernize and adjust procedures and protocols amidst COVID pandemic and quarantine. Analyzed processes such as patient flow, scheduling, and costEstablished a satellite office for COVID testing, reducing patient flow within the immediate care clinicTracked and analyzed office and medical supply budgets and actual spending due to changing circumstances during quarantineFostered team member engagement and boosted morale through outside activities and events

Develop and implement social media strategies to increase Truth in Accounting's visibility and reach across multiple platforms, including but not limited to Facebook, Twitter, LinkedIn, Instagram, and YouTube.Create engaging and informative content (including graphics, videos, and written posts) that aligns with Truth in Accounting's mission and resonates with our target audience.Monitor and manage Truth in Accounting's social media accounts, including responding to comments, messages, and inquiries in a timely and professional manner.Research and stay up-to-date on current trends, best practices, and emerging technologies in social media marketing and financial literacy education.Collaborate with team members to develop and execute social media campaigns, contests, and initiatives to drive engagement and awareness.Analyze social media metrics and performance data to evaluate the effectiveness of our social media efforts and identify areas for improvement.Assist with other marketing and communication tasks and projects as needed.