Georgia Louise Daganasol Email & Phone Number

Philippines

Remote

I function as a Team Lead for the Customer Support team of a US-Based Tech Startup Client in the Restaurant Industry sector. - Led a team of customer support representatives for a US-Based Tech Startup Client in the Restaurant Industry sector- Built strong relationships with sales development and Inside Sales team to support business development opportunities and processes.- Devised recommendations to streamline and simplify customer support system and improve response time- Provided excellent customer service by efficiently resolving issues and responding to inquiries on Zendesk- Coached team members in techniques necessary to complete job tasks- Established open and professional relationships with team members to achieve quick resolutions for various issues- Trained new team members by relaying information on company procedures and requirements- Delegated Google Spreadsheet tasks to team members- Reported on updates to project specifications and progress- Researched client account information and performed internal account management tasks and client account maintenance- Troubleshoot and resolved issues with store creation in Salesforce- Supervised and managed the team's total hours on Hubstaff- Generated End of Shift Reports

Philippines

- Screenwriter, photographer, graphic designer, video editor, cinematographer, producer, and voice over narrator with experience in various projects- Skilled in using Adobe Photoshop, Adobe Illustrator, Adobe InDesign, and Canva for design and image creation- Proven track record of staying up-to-date on industry trends and incorporating fresh ideas into projects- Strong attention to detail and ability to meet aesthetic and technical criteria for enhanced usability and functionality in design- Proficient in photography and photo editing, able to deliver high-quality images and edits with multiple camera angles, titles, graphics, and audio- Exceptional writing, editing, and proofreading skills, able to produce engaging and error-free content for marketing campaigns and projects

Philippines

Radio Show Host- Hosted a daily radio show for the local radio Station Magic 106.3 Bacolod.- Answered booth call line and took song suggestions or comments from listeners.- Informed audience about Bacolod events, general PSAs and music titles and artists.- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.- Conferred with advertising partners to develop and deploy effective promotional strategies.- Trained new DJs on technology and sound booth use.- Established relationships with potential sponsors to earn revenue from advertising.- Announced ads, song switches and breaking news segments for radio broadcasts.- Prepared 3 daily stories to discuss during broadcasts.- Operated studio equipment and produced show advertisements.- Recorded ads and commercials for local businesses, edited cuts in Adobe Audition and aired results on strict schedules.- Presented weather, news and commercials to listeners.Social Media Management - Developed marketing content such as blogs, promotional materials and advertisements for the Radio Station's Facebook and Instagram pages.- Increased customer engagement through social media.- Worked with department personnel to deliver brand consistency in social media messages.- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.Account Executive- Built and strengthened relationships with new and existing accounts to drive revenue growth.- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.- Qualified leads, built relationships and executed sales strategies to drive new business.

Remote

I trained as a Social Media Manager for a Full Service VA Company working with Real Estate Agents.- Planned an editorial calendar and strategized social media content for multiple clients. - Produced copy and visuals for social media posts on client's Facebook Community, Personal and Business Pages,- Scheduled Twitter posts on Hootsuite- Cross-posted content on client's Linkedin- Planned layout for Instagram content- Created Visual templates on Visme- Replied/Reacted to Comments on Social Media- Optimized social media profiles and Complete SMM Maintenance- Delivered Monthly Status Report

I was a Blog Content Writer for the Car Rental, Pre-school and Credit Union clients and managed our CEO's social media pages. - Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free SEO-friendly content with internal and external links. - Managed Marketing Company's Social Media Accounts on Facebook, Instagram and Youtube- Prepared images to coincide with social and blog posts.- Optimized Blog Posts in Wordpress using Yoast SEO- Handled Live Chat and answered inquiries for Client Accounts

- Developed and taught ESL curriculum to improve students' conversational abilities.- Developed activities and integrated technology to diversify instruction.- Gave one-on-one attention to each student while maintaining overall focus on entire group.

Bacolod City

I woked in the billing department for a telco company (Time Warner Cable - Spectrum)- Handled Business Processes, Customer Inquiries, Sales and Troubleshooting.- Assisted customers with promo roll off inquiries and service changes- Provided assistance on billing inquiries and payment arrangements- Assisted customers with Cable Service Repair and Troubleshooting- Processed work orders and sales and upgrades

Bacolod City,Negrosoccidental

- Monitored Calls for Quality Assurance- Coached agents with Areas of Improvement and assist in creating action plans.- Sent Email Escalations to Corporate Department- Attended Calibration Calls with In-house Quality Specialists- Handled Supervisor Calls- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.- Educated employees on specific QA standards and confirmed maintenance of standards.- Promoted adherence to quality standards by educating personnel on quality control.

Bacolod City

Galileo Processing (December 2012-2016)- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.- Processed customer adjustments to maintain financial accounts.- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.- Updated account information to maintain customer records.- Effective liaison between customers and internal departments.- Cross-trained and provided backup support for organizational leadership.- Maintained up-to-date knowledge of product and service changes.Ikano Communications (April 2011-December 2012)Billing- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Provided primary customer support to existing and potential customers.- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.- Processed customer adjustments to maintain financial accounts.- Identified, researched and resolved billing variances to maintain system accuracy.- Handled high volume of in-bound calls and Live Chat pertaining to reconciliation of delinquent accounts.Sales- Greeted customers, offered assistance in pre-qualifying for service and processed orders.- Educated clients on current promotional offerings and products using persuasive selling tactics.- Engaged with customers to build rapport and loyalty.Escalations/Lead Agent- Sent escalations and inquiries to DSLExtreme head office support team.- Completed callback requests- Handled supervisor callsTechnical Support- Provided Tier 1 IT support to non-technical users through desk side support services.

Bacolod City

Worked as an all-around staff for the studio as a secondary job to gain experience in a Communication/Arts-related field.Duties Involved:Assisted clients with inquiries and releasing of prints.Noted orders and issued receiptsFacilitated in creating a shortlist of photos for final printsWorked as an Associate Studio PhotographerPhoto Editing and ResizingPhoto LayoutAssisted assigned Photographer in setting up for a photo shootFiled and arranged Order Forms for completed jobs.Operated the Mug Press Machine for transferring layout on mugs.PVC ID laminationWorked on making Key Chains, Bag tags, Photo Magnets and InvitationsGeneral Maintenance and CleaningPlacing bank deposits