Georgia O'Donnell Email & Phone Number

New York, NY, US

• Managed multiple CRM System projects annually, utilizing Agile PM Methodology, from inception to successful sales implementation, aligning with organizational goals.
• Supervised a team of Client Representatives, ensuring exceptional client service and satisfaction, leading to increased client retention and revenue.
• Initiated process optimization through continuous evaluation of workflows and project strategies, enhancing operational efficiency and cost-effectiveness.
• Directed external relationship management, cultivating strong client partnerships, resulting in improved client loyalty and business growth.
• Led the team responsible for putting clients' products on the platform, overseeing programmers and providing web optimization.
• Developed and implemented strategies for client relations with production companies, company managers, and ticketing managers, ensuring successful rental of the company's space.

• Acted as a liaison between clients, developers, and staff for Criterion Ticketing, ensuring effective communication and project success.
• Supervised the Business Applications Associate, overseeing project and research tasks to provide strategic data for decision-making.
• Collaborated with the web team as a consulting member, leading CRM web setup and serving as the department's testing lead for improved functionality.
• Spearheaded Subscription Sales Reporting, establishing KPIs, tracking progress, and utilizing data to guide programming decisions, resulting in increased revenue.
• Led cross-functional teams in developing and implementing innovative business application solutions, enhancing operational efficiency.
• Engaged in continuous professional development to remain abreast of industry trends, enhancing skills and contributing to organizational success.

• Delivered insightful research, data, and recommendations that drove ticketing, marketing, and development strategies, contributing significantly to organizational growth and audience engagement.
• Spearheaded the company's reporting initiatives by mastering Tessitura's Analytics tools, creating innovative reporting solutions, and providing actionable insights for development, education, marketing, customer.
• Proactively resolved complex technical issues related to the website and CRM system, ensuring uninterrupted operations and a seamless customer experience.
• Implemented and refined customer service strategies that elevated customer satisfaction and retention rates, establishing a reputation for exceptional service within the industry.
• Collaborated effectively with cross-functional teams in development, education, marketing, and customer service, ensuring alignment of strategies and efficient operations.
• Introduced operational enhancements that significantly improved ticketing operations' efficiency, resulting in cost savings and enhanced service delivery.

Greater New York City Area

New York City

New York City

• Streamlined communication channels between various production team members, including Actors, Directors, Designers, and Crew, ensuring a cohesive and efficient production process.
• Implemented a system for keeping a comprehensive log of notes, cues, and stage directions, resulting in smoother rehearsals and performances.
• Developed and executed detailed cue sheets, facilitating seamless transitions between scenes and enhancing the overall quality of the production.
• Anticipated and resolved potential conflicts and technical issues, maintaining a professional and productive working environment for all production team members.

New York City