Georgi Bukolski Email & Phone Number

Las Vegas, Nevada, US

Sofia, Sofia, BG

• Manage a global IT Operations team of different technology domains (Helpdesk, Tech support, Networks, Security), supporting and troubleshooting company’s IT ecosystem
• Have ownership of the IT infrastructure, including EUC, server infrastructure, network, applications and information security
• Lead internal projects and initiatives, including information security audits and pentests
• Plan, organize, control and evaluate all IT operations activities and resources, manage technical onboarding/offboarding
• Supervise the incident/problem/change management processes
• Identify problematic areas, implement strategic solutions, align IT Operations with the business requirements and goals and in sync with the current IT and security standards

Toronto, Ontario, CA

• Lead the Technology stream within a SMART center - a strategic Digital and Operations project. Secure the project from a technology point of view, understand business needs and translate them into technology.
• Lead the work of cross-functional technology teams and contractors. Drive the implementation of the IT aspects of the project, including but not limited to: development of IT infrastructure designs; setup, testing and.
• Set and delegate clear objectives to achieve on-time deliverables. Manage and supervise the incident/problem/change management processes
• Plan resources and coordinate project work
• Maintain and monitor project budget and schedule
• Create technical documentation and make sure all company policies and procedures are being followed

London, England, GB

• Lead a team of IT and Service Desk specialists, providing local and global infrastructure and helpdesk support to 1000+ employees
• Lead and participate in different infrastructure projects (GPO security management, Servers management and patching, backups automation, ServiceNow portals creation and implementation, Domain migration, PowerShell.
• Act as a last point of escalation for complex queries
• Set and delegate objectives, mentor and motivate team members. Responsible for team’s improvement, trainings and development, performance management, SLAs
• Make sure all company policies and procedures are strictly followed and a high quality IT service is provided
• Actively communicate with all technical and business management teams for planning and driving the implementation of company's IT strategy and projects

London, England, GB

• Manage, monitor and maintain company’s IT infrastructure (DCs, File Servers, WSUS, AD, GPOs, DHCP, Office 365, SharePoint, Desktops, Telephony, Helpdesk, Customer Service, Business and Security software, etc.)
• Plan and manage the delivery and implementation of all IT assets and equipment and liaise with vendors and contractors for 3rd party services and issues
• Perform endpoint systems, applications and hardware support and provide assistance with setup and configuration. Support the activity of the IT Service Desk department in the issues/requests/change management process
• Handle and solve complex IT issues and requests
• Implement IT rules and security policies and create and update supporting documentation and procedures

Sofia, BG

Munich, DE

Bachelor'S Degree, Information Technology

Automation, Information And Control Technology Engineering

High School Diploma, Customs Intermediary