A consultative role as part of an agile digital content team, with dual focus: developing an innovative approach to high potential talent and creating, curating and managing content to support the organisation.Key achievements:- Retained 98% of our identified high-potential talent through a £33bn merger as a result of our unique, community-based approach to development and acceleration.Built on the concept of exposure, our approach enabled standout talent to take part in a truly bespoke development experience, self-directed and personalised to their own needs. As an online social community, they benefitted from a broad range of expertise across a network of talent from all levels and business areas, as our talent community was non-hierarchical, including individuals from entry level positions, up to Executive.This was an incredibly innovative approach to managing and accelerating talent – a challenging and interesting piece of work to lead, evolving the organisation’s and my own views on bringing talent solutions into the future.

Based onboard the Royal Caribbean fleet as part of the senior leadership team. A consultative role focusing on talent identification, leadership effectiveness and professional development. Selected responsibilities:- Grow leadership capability through coaching and workshop facilitation.- Talent and succession planning for onboard teams, using the 9BOX talent identification tool.- Executive coaching and leadership profiling.- Support the onboard HR Manager and HR Services team as required - Monitor monthly crew engagement scores and work with onboard leaders to action plan.- Facilitate accredited Leadership, and aspiring leader programs for future talent. - Guide and support divisional trainers to ensure consistency and high standards- Provide an effective consultation service in all aspects of talent development and growth.- Monitor ROI, successes and developments, monthly reporting to the senior leadership teams

Time taken to study, carry out volunteer work, and travel through South Africa and Latin America. This included:- Working with United Through Sport as a volunteer Netball Development coach at schools within the Port Elizabeth townships in South Africa.- Studying full immersion Spanish at Instituto Cultural Oaxaca, Mexico and Academia Antigueña, Guatemala.- Investing in my passion for Scuba Diving and gaining multiple dive certifications and specialities, including: Wreck diving, Altitude and Deep diving specialties; Enriched air and Rescue Diver certifications.

A newly set up role as part of the shore L&D team to manage and review the Learning & Development operation onboard the CUK fleet and to formalise career / talent pathways. Key achievements:- Launch of our inaugural, fleet-based Graduate programmes for HR and Hotel Operations.- Creation of an internal ‘stepping up’ programme for aspiring onboard L&Ds- Introduction of Talent identification and succession frameworks onboard.Selected responsibilities:- Lead on all aspects of Onboard learning, and manage the L&D team (16 L&D Officers)- Conduct a review of the L&D operation: role, structure, reward, image and ways of working. - Collate and analyse monthly training reports, monitor progress against targets and aims.- Build relationships with key stakeholders, ensuring successful launch and buy in of new practices. - Manage the onboard L&D budget, liaise with external providers as required- Implement performance measures for facilitators, talent map and manage non-performance.- Act as a conduit between ship and shore to minimise ambiguity and align activity.

Based onboard CUNARD’s iconic liners Queen Mary 2, Queen Victoria and Queen Elizabeth. A shipboard HR role, managing the Learning & Development function for all ship's company – it’s officers and crew.Key L&D Achievements:- Successful re-launch of CUNARD’s new hire programme the ‘White Star Academy’.- Creation of an internal ‘stepping-up’ programme for aspiring Onboard L&Ds.- Delivery of the first ‘ways of working’ business change project within the Hotel department. Selected responsibilities:- Develop L&D plans aligned with the ships action plan, needs and overall business objectives.- Consult with key stakeholders, ship and shore, to provide an effective L&D service.- Facilitation of Leadership and Development workshops for all onboard Officers. - Support leaders to identify talent within their teams and create development plans accordingly.- Senior Leader development and executive coaching.- Be visible and available to all crew onboard, support their needs, advise and coach.- Development and delivery of key Service training, Brand and Company inductions.- Be the onboard custodian and representative of our ‘White Star Service’ heritage and brand.- Ensure compliance of all legislative training practices onboard: Data Protection, RSA, Ethics etc.- Deputise for the Onboard HR Manager and support the Onboard HR Services team as required.- Play an active role onboard with regards to the welfare of seafarers.- Hosting as a Senior Officer onboard at Captain’s Cocktail parties, internal functions etc.

Engaged in an advisory capacity on the HR & Recruitment Operations team during a period of rapid growth and change. My initial contract was spent within Resourcing, my extension within HR Services.Key HR Services activity:- Lead a small HR Services project team.- Troubleshoot areas of risk within the people operation resulting from our rapid growth.- Resolve identified issues and provide solutions to the business to prevent re-occurrence.- Implement changes in process, SOPs and policy as required.- Provide guidance and training to teams in relation to these changes.My employment was on a fixed term basis, initially for 9 months. Following my work with FOS, I spent two months travelling in Europe and walking the Camino de Santiago.

Key Resourcing activity:- Successful attraction, sourcing and recruitment of circa 900 caseworkers and team managers.- Re-design of the recruitment process and events, focusing highly on candidate experience.- Implementation of a 'Joining Advisor' induction programme for newer members of the team.- Delivery of 'Recruitment & Selection' training workshops for hiring managers.- Drive a CPD programme for junior members of the Resourcing team.- Set-up and lead wave two of our campaign to address the need for a further 350 caseworkers.As a result of our success, we were finalists for 'Best in-house Recruitment Team' at the In-house Recruitment Awards 2013.

Gamestime role at the Olympics & Paralympics; to oversee the HR & Staffing operation within the Olympic Stadium and public catering Zone 4; circa 1800 team members per day.Daily responsibilities included: - Manage the on-site HR teams, their check-in and check-out operations. - Ensure welfare and effective placement of all Sodexo Hospitality staff within my venues. - Advise on any ER matters, behavioural and performance issues. - Consistent delivery of our client's and our objectives through the HR service we provided to our operation i.e. advice, ongoing training, briefings, labour costs, performance management etc.Following my employment at the Olympics, I spent 2 months travelling in South America.

Engaged as part of the set-up and mobilisation team for the London 2012 Olympic & Paralympic Games. Within this, Sodexo provided the Catering and Hospitality for Olympic Park South.My individual focus area was the Training element of our project; the design and delivery of the following: - A bespoke, pre-games training academy for 5000 team members and managers. - Gamestime daily training initiatives. - Reward and recognition programmes. The remit of our three-strong HR team also encompassed the following: - Development of the people strategy for the project and operation.- Attraction, sourcing and recruiting of circa 5000 team members and Managers. - On-boarding and accreditation. - Staff engagement, liaison and communication. - People policy and SOP implementation. - Managing client relationships. - MI reporting. - Community outreach. - Social media marketing. Our efforts won us two national awards: a silver award for 'Best Internal Learning Project' from the Learning & Performance Institute; and gold for 'Best in-house Recruitment Team' at the CIPD Recruitment & Marketing Awards.

Roles held: Dir. of Rooms Division (interim), Executive Head Housekeeper, Assistant Front Office Manager, Front Office Supervisor, Front Office Associate, Food & Beverage Supervisor, Food & Beverage Associate