I provide a key point of contact with their small business clients as they deliver an effective and affordable online marketing solution. I work to tight deadlines, demonstrate to clients the value-added, and provide them with recommendations that will enable further growth for their brand. I liaison with sales and account management on ongoing and handover clients.I inform clients regarding website performance and suggest optimization opportunities. I carry out ad-hoc requests made by clients with regards to website changes, proactively propose actions and improvements to benefit clients.I actively support the sales team in their drive to hit renewal targets.I work to understand each client’s goals and translate them into a production brief that is in-line with internal best practices.I also -• Understand and demonstrate how to implement campaign tracking• Use initiative to improve campaigns for clients• Use quality control to optimize all output before presenting to each client• Understand and demonstrate how to measure the impact of each client’s marketing efforts, including the use and administration of web analytics dashboards• Support clients in identifying and acting on key areas of importance in accordance with their goals.I have-• Google Analytics certification• Google Ads certification• SEO knowledge and understanding• PPC knowledge and understanding• Account management/customer liaison experience• Excellent spoken and written communication skills• Basic knowledge of website creation/marketing/SEO• The ability to understand, analyze and present with clarity the trends and patterns within complex numerical data• The ability to identify and resolve problems in a creative way• A high degree of integrity, and resilience when giving and receiving direct feedback• Excellent analytical, organizational and time management skills• Drive and the ability to work on own initiative, without direct supervision

My role as Account Manager meant I was in charge of a large area of the UK for 3M Unitek which is the orthodontic sector of the business. My responsibilities include developing strong relationships with customers, connecting with key business executives preparing sales reports and placingorders. I also answer client queries and identify new business opportunities among existing customers. I will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

My role as a customer service specialist is as the first point of contact for all our customers, providing information on our product and prices, shipping. I maintain customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint and liaising with product support to determine the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution. Contributing to team effort by accomplishing related results as needed and striving to hit my set targets.

To act as the first point of contact for all external customers and the DHL network into the contact centre. I provided information and advice on transiting goods worldwide, to approximately  100 independent customers daily. My responsibilities also include maximising sales through service, tracking shipments and carrying out trace investigation were required to minimise customer's dissatisfaction. Through my actions, and professional outlook I help to consolidate DHL's reputation as a company that cares about its customers whilst delivering the highest possible levels of customer satisfaction. Working closely with customers, courier drivers,  depot staff and my management team I strive to ensure that any issues are resolved as quickly and completely as possible, providing the highest possible level of customer service.  I then moved to the Backline Office within DHL where I was directly responsible for a portfolio of customer accounts, solving a multitude of issues from start to finish.  I worked closely with a broad cross-section of customers, distribution centres, customs and drivers to ensure swift resolution of any problem.  Using a wide range of problem-solving skills, in often stressful situations, while consistently maintaining a professional manner and adhering to company KPI's.

My main responsibility was to maintain customers' Sky systems. I would receive a high volume of incoming calls from a broad selection of people. I would then install and configure programs,  diagnose hardware/software faults and technical/ application problems over the phone. Once diagnosed I would use the company-specific software to log all details and arrange for engineer visits to take place.