Comprehensive office responsibilitiesFull administration duties Reporting systems and data base organisation Diary Management First point of contact for existing and potential clientsIn house HR management for very small team via Peninsula Currently working towards SEQHOS accreditation

All aspects of HR Administration and organisation of Employees Occupational Health Medicals

Management of Administration department, reception/front of house and overseeing production and disbursement all company lettersPerformance management of all team members in all departments to include:Team development incl. appraisals & regular 1-2-1 feedback sessionsQuality Assurance and Assessments Coaching to ensure maximum performance delivered at all timesAbsence managementDisciplinary action for underperformanceMotivate & encourage staff to hit personal, team & company targets & KPI’sReview and evaluate daily workloads and identify priority matters and Coordinate work flow to ensure maximum efficiency deliveredLiaise with training officers to ensure appropriate development and training is provided.Providing weekly and monthly reports for the Operations ManagerMaintain high levels of professionalism at all times and ensure company policies, rules and regulations are adhered to.Liaise with team leaders & management to support their functions as appropriateEnsure we are compliant and work within Ofcom, CSA, & OFT guidelines taking into consideration The Lending Code, FSA principles & Anti Money Laundering processEnsure company and client SLA’s are maintained and typically surpassedBe visible and available for support

Organization/distribution of all postal correspondence to teamAbility to confidently advise, problem solve and resolve customer disputes and queriesAdopt a “can do attitude” in all situations and encourage this within the teamExceptional Communication skills with the ability to adopt different communication styles to achieve desired results with customers, clients, third parties and solicitorsSupport team members and pro=actively promote best practicesCorresponding with above by email, telephone, fax and manual lettersPreparation of weekly reports to management and clientsProcessing direct debits and standing ordersUpdating various database systems on a daily basisOrganising scanning and filing systemsMaintaining quality and service level targetsInducting and supporting new employees within the department

Responsible for twenty swimming instructors and the management of a successful swim scheme at Stratford Leisure Centre with over 1000 students of various ages and abilities per weekImplementation of the National Teaching Plan all sister sites Responsible for twenty swimming instructors Full employment process from initial interviewing to onsite induction training Retraining via CIPD courses and seminars and performance reviewsDay to day running and re-organisational requirements Organisation of all advertising campaigns and annual events