As the Head of Customer Success at Airship, I have driven the growth of our Customer Success team from just 2 members to a thriving team of 16. I’ve developed and implemented long-term growth strategies, ensuring that we have the right people in the right roles, while mentoring team members to promote internal advancement and personal growth.I oversee all 800+ customers across Airship and Toggle, collaborating closely with our development team to ensure the customer voice plays a pivotal role in product development and decision-making.With a strong focus on process improvement, I ensure that our team operates as efficiently as possible, delivering maximum value to our customers and consistently meeting their needs. Additionally, I work alongside our account management team to develop strategies for larger accounts, advising on how our products can seamlessly integrate into their marketing plans.

Airship are a digital marketing agency located in Sheffield, we work with a number of hospitality clients to deliver their digital and email marketing campaigns. I work closely with a small portfolio of clients to provide recommendations and support to ensure they are achieving the highest possible benefits from our services. My key skills include:-Building and maintaining client relationships-Being the key contact for clients-Creating digital marketing strategies-Liaising with clients and our studio team to complete projects within a set timeframe and budget-I work closely with our content, creative and technical team on a daily basis-Budgetary control

I was responsible for managing all bookings and events within the Sheffield branch of Revolucion de Cuba. We regularly worked with local businesses to develop partnerships through loyalty schemes and deliver special events such as corporate lunches, Christmas parties and evenings out. I worked to promote the Revolucion de Cuba brand and venue throughout the city.I was responsible for building and managing customer relations with both potential and regular customers. As well as face to face communication I was also responsible for the management and delivery of a variety of digital marketing campaigns which emphasised what we delivered as a brand and as well as the delivery and upkeep of all social media channels. My key skills include:* Identifying new corporate sales opportunities * Building relationships with business opportunities in the Sheffield area. * Identifying new customers and attracting them to the business. * outbound sales development * Visiting businesses within the city centre to attract new customers* Identifying opportunities within the current and future market place to increase sales * Management of database using current data and growing new contacts * marketing existing and new products, services and events * Promotion of Revolucion De Cuba products and services * Conducting client meeting and venue show arounds * Management of events from the initial idea to completition*Restaurant & venue management