Georgie F. Email & Phone Number

England, United Kingdom

United Kingdom

Milford On Sea, England, United Kingdom

Studied level 3 advanced apprenticeship at Bournemouth and Poole College

United Kingdom

Ireland

In the BioWare division of Electronic Arts, I work with a specialist team of advisors at the highest point of escalation. We take care of the most complex investigations and high profile cases, which involves providing the greatest quality of support and case management.I work on all EA titles (e.g. Fifa, Medal of Honor, Deadspace, Need for Speed, Mass.

Galway, Ireland

I work with a team of elite Customer Service Representatives and have seen the release of BioWare's first MMORPG, Star Wars: The Old Republic.During my time here, I have been tasked with providing AAA quality in-game support, as well as phone support for technical and account-related issues.I have vastly developed my knowledge on customer acquisition and.

Moderate, manage and develop the German Community forums for two games: Forsaken World and Jade DynastyWrite announcements and blog posts in both German and English, alongside translating articles into German for official usePresent the games and communities at press events, games conventions and game launchesMade the Community Team plan for the Closed.

Provided support to the German community of Jade Dynasty, via tickets, emails and in game requestsProduced a complete user guide to train new team members in the use of the CS tools and as a point of reference for the teamGave extensive support to the Community and Marketing team, voluntarily and on demand, by writing articles, announcements and blog.

Worked from home in the UK as a voluntary forum moderator on the US Jade Dynasty forums. I was initially a player and an active part of the Community, so I was picked for the role by the Community Manager at the time.My main role was to ensure the forum stayed clean, to moderate players and help prevent any violations of the Terms of Service. I also learnt.

Reading, England, United Kingdom

Worked in a high-stress retail environment, selling games, while dealing with customer requests and complaintsAcquired a general knowledge of the games industry by gaining product knowledge on all consoles and formats