Field service engineer Multimodality role in MR,CT, UL, XR systemsOnline technical customer support on CT, MR systems

Provide technical support to the largest general and university hospitals along with to private medical laboratories in the country, on blood gas analyzers and electrolytes sector. Refurbishing on medical analyzers of nova biomedical. Build relationships through conversations with customers, incorporating needs analysis, building rapport, offering advice and overcoming objections. Provide daily customer sales support in order to take maximum opportunity, exceed expectations and become both economical efficient and productive. Resolve customer queries and offer technical assistance over the phone using discretion when providing the appropriate solution and advice on necessary actions. Train medical personnel on analyzers usage and first care maintenance which aims to deliver business objectives and enhance customer experience. Analyze and measure the effectiveness of existing processes and develops sustainable, repeatable and quantifiable process improvements. Pro-actively identify trends and provide recommendation on appropriate action to drive continuous improvement. Translation of user interface software of analyzers into Greek. Using experience to play a key leadership role in driving and sharing of best practice within company to improve Customer experience and exceed Business Objectives.

Technical support on respiratory systems (CPAP, RESPIRATORS, OXYGEN SUPPLIERS). Medical instruments application specialist to all customers through training and on site real time demonstration to maximize the opportunity and to maintain customer's faith. Home care specialist on explaining the function of equipment and first time application to customers.ISO specialist 9001:2000. Manage customers effectively by providing technical support over the phone, building relationships, respond appropriately to problems and outlining available options. Keep users informed of the status of services, incidents and requests by managing the lifecycle of incident and escalate appropriately. Maintain and update relevant customer account details using appropriate systems.