As a Teaching Center Operations Manager at British Council, I am responsible for ensuring exceptional product and service delivery for the teaching centre, which offers a range of courses and programs for learners of different ages and levels. I have over eight years of experience in operations management, and I hold a BA in Business and Financial Management from the University of Hull.I lead a team and oversee the operational planning, logistics, resourcing, and service delivery of the teaching centre, working closely with the Regional Management to align the operations with the strategic goals and vision of the organization. I also implement a range of standardized, operational procedures and systems, and identify and share best practices with the Cluster. In my previous role as a Project Manager at Rocket Food OOD, I successfully coordinated and executed various projects in the plant-based, ready-to-eat category, resulting in nationwide coverage of all products in the major retail chains. I am passionate about operations management, and I value collaboration, innovation, and quality. I am always eager to learn new skills and explore new opportunities in this field.
Listed skills include Teamwork, Customer Service, Management, Time Management, and 27 others.