Ger Dan Email & Phone Number

Nairobi

▪ Monitoring the performance of the microwave, point to point and fiber backbone networks▪ Monitoring ICT systems and troubleshooting any incidences affecting service availability▪ Monitoring the network to ensure functionality and availability to all system users▪ Applying OS patches and upgrades on a regular basis, proactively scheduling and upgradingadministrative tools and utilities, configuring and adding new services as necessary▪ Tracking license and support contracts to include notification of renewal time frame▪ Maintaining local and server based anti-virus softwarePerforming daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary▪ Maintaining other networked equipment, including but not limited to printers, scanners, VoIP phones, and web conferencing systems▪ Working with ISP and other outside service providers to ensure dependable operations▪ Attending IT webinars and seminars to stay up-to-date with changes in IT-managed solutions▪ Supporting field office staff with trouble shooting of all IT related issues▪ Serving as the IT liaison between field and administration and the IT management team to understand and interpret IT-related needs at the base level and conveying these across the necessary management lines.

Nairobi

▪ Provided help desk services for users both in the office & remote sites▪ Utilized the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues, and delivered appropriate solutions to users▪ Managed Domain and MS Exchange services in compliance to SLAs▪ Managed SQL servers and Windows Server Update Services▪ Developed documented and managed the implementation of domain policies for a standard, easy-to maintain and secure environment▪ Setup and maintained System Center Configuration Manager 2012 for WSUS, System Center Endpoint protection and Software Installation Managed and administered Office 365▪ Managed and maintained anti-virus and patching processes▪ Developed anti-virus updates and scanning policies and managed their implementation to ensure the desktop and network environment were secure and reliable▪ Performed periodic performance reporting to support capacity planning▪ Installed new and rebuilt existing servers and configured hardware, peripherals, services, settings, directories and storage, in accordance with standards and project/operational requirements▪ Performed routine desktop maintenance tasks such as software installations or upgrades and configuration checks▪ Identified user challenges with software and trained users or recommended appropriate training

Nairobi

▪ Developed and implemented preventive maintenance programs, performed preventive maintenance for assigned computer and peripheral equipment, tested and adjusted appropriate standards▪ Prepared and submitted warranty claims, parts and documentation associated with warranty parts to vendors▪ Fabricated cables for use in interfacing peripherals with computers and other devices▪ Completed work orders such as sparing equipment, aligning disk drives, connecting and moving devices or creating autonomous networks▪ Developed and oversaw the maintenance of an inventory of spare parts and supplies, created and maintained database files for equipment inventory▪ Researched and advised personnel on acquisition of new computing, communication equipment and provided computer operation staff with information on maintenance schedules, limitations on computer availability or projected down time▪ Exercised total responsibility for complex installation or modification projects such as local area networks▪ Maintained all appropriate documentation on equipment and systems in the department▪ Supervised IT operations within the whole region

Kisumu

▪ Installed and configured computer hardware operating systems▪ Monitored and maintained computer systems and networks▪ Troubleshot system and network problems, diagnosed and solved hardware/software faults▪ Maintained a record of daily data communication transactions, problems, remedial action taken, and installation activities▪ Supported the roll-out of new applications▪ Talked staff and clients through a series of actions▪ Provided support, including procedural documentation, setting up of new users' accounts and profiles, and dealing with password issues▪ Responded within agreed time limits to call-outs▪ Worked continuously on tasks until completion or referred third parties for resolution as was appropriate▪ Prioritized and managed many open cases all at once▪ Rapidly established good working relationships with users and other professionals