Ger Van Der Hoeven Email & Phone Number

The Hague, South Holland, Netherlands

Responsible for application and administration process.

The Hague, South Holland, Netherlands

Medewerker voorlegdesk

Utrecht Area, Netherlands

The Hague, South Holland, Netherlands

Team member of the department of security affairs. -Transaction monitoring-CDD and KYC-Mortgage Fraud

Utrecht, Netherlands

Leading a back and mid office team at our Performance Center for our client Quion.Coaching, training and empower the team;Managing and reporting to stakeholders;Assist in production.

Capelle Aan Den Ijssel, Provincie Zuid-Holland, Nederland

Administrating and approving mortgages applications;Inbound phone shifts;Training new colleagus;Development of Quion academy

Den Haag

Work at the mortgage department of NIBC-Direct. • Pre-discus potential mortgages with advisors;• Approve and decline mortgages in odd situations;• Decide on processes on administrative mortgages.

International Card Services Diemen

-Revising the credibility of customers, based on their income, cost of living and other loans. --Assisting application support.

Utrecht

Abn Amro Nijmegen

Currently I am working for Talent&Pro, I was stationed at the Contact Center of ABN AMRO Nijmegen. Informing clients about the status and possibilities of their options, shares investment funds, pension account, life insurance, deferred annuity, etc, aiming for customer excellence. I was in the video connection project team, implementing screen sharing with customers in our department. I was closed loop feedback owner for the team and suggest specific process improvements to… Show more Currently I am working for Talent&Pro, I was stationed at the Contact Center of ABN AMRO Nijmegen. Informing clients about the status and possibilities of their options, shares investment funds, pension account, life insurance, deferred annuity, etc, aiming for customer excellence. I was in the video connection project team, implementing screen sharing with customers in our department. I was closed loop feedback owner for the team and suggest specific process improvements to management and IT departments. Show less

Shell Pernis

Managing the Company Restaurant and Shop.• Procurement• Operational management and support • Assistant to the Hospitality Manager

The Hague Area, Netherlands

Catering foreman for Eurest Services at the Shell Learning Centre at the Shell HQ in The Hague with the following tasks and responsibilities:• Providing guests with food and beverages during meetings and parties.• Performing reception services.• Administrative tasks and projects.• Procurement of daily used items.• Building Excel sheets and enter financial and food waste data. Resulting in a 20% waste reduction.• Training of new colleagues.• Supporting other… Show more Catering foreman for Eurest Services at the Shell Learning Centre at the Shell HQ in The Hague with the following tasks and responsibilities:• Providing guests with food and beverages during meetings and parties.• Performing reception services.• Administrative tasks and projects.• Procurement of daily used items.• Building Excel sheets and enter financial and food waste data. Resulting in a 20% waste reduction.• Training of new colleagues.• Supporting other hospitality outlets during rush-hours. (Shop, Coffee Cafe, shop, brasserie and company restaurant) Show less

Schipluiden

During my bachelor in Facility Management, I worked part-time at Golfbaan Delfland as a server. Frequent guests described me as most kind server of the crew.

Naaldwijk

Research project at the Corporate Security department of FloraHolland Naaldwijk, researching the possibilities to commercially sell their services to external clients on property. Implementation of the given advice could increase revenue by 207% and annual profit to €170 000.

Madina, Accra, Ghana

Management internship with the Property Management department of UT Properties Limited in Ghana, known from the UT Group/ UT Bank of Ghana during the third year of my Facility Management course.Duties performed were:* Creating a database for facility costs and floor area per location;* Customer satisfaction survey* Arranging maintenance and repairs;* ICT help and teaching MS Excel to colleagues;* General inspections of head offices.Internship mentor described… Show more Management internship with the Property Management department of UT Properties Limited in Ghana, known from the UT Group/ UT Bank of Ghana during the third year of my Facility Management course.Duties performed were:* Creating a database for facility costs and floor area per location;* Customer satisfaction survey* Arranging maintenance and repairs;* ICT help and teaching MS Excel to colleagues;* General inspections of head offices.Internship mentor described me as: “Great personality, very resourceful and contributed well to the company” Show less

Huntsville, Ontario, Canada

Ten month hotel school traineeship in Canada at Deerhurst Resort. I gained experience in the following departments: Front Office, Banqueting, Human Resources, Housekeeping, and Sports Departments. Also did introduction weeks in Conference Services, Night Audit, Sales, Marketing and Reservations.

I started off as a steward and promoted to a position as a server. I supervised during the weekly brunches, was a bartender and served groups and individuals.

Zuidholland

Occasional all-round hospitality work, at different sites. The jobs had a wide variety, from serving partying teenagers to serving Princess Máxima of the Netherlands. I was awarded with employee of the week in week 36, 2006.

Bachelor, Facility Managment

International Hotel Management School, Hotel Management

High School, High School

Activities and Societies: Biology, Chemistry, English, Outdoor Education, Physics and Webdesign EF High School Exchange Program